$90,000 - $95,000
November 6, 2023
New York, NY (Hybrid)
Action Against Hunger leads the global movement to end hunger. We innovate solutions, advocate for change, and reach 24 million people every year with proven hunger prevention and treatment programs. As a nonprofit that works across 50 countries, our 8,300 dedicated staff members partner with communities to address the root causes of hunger, including climate change, conflict, inequity, and emergencies. We strive to create a world free from hunger, for everyone, for good.
Action Against Hunger USA is part of the Action Against Hunger International network. As an independent NGO, Action Against Hunger USA currently manages operations in 8 countries: Kenya, South Sudan, Somalia, Tanzania, Uganda, Ethiopia, Zambia and Haiti. Action Against Hunger-USA has over $100 million in programs, and approximately 1,800 permanent staff based in New York City, Washington D.C, Nairobi, and country offices. Additional growth is anticipated.
This new role will be an integral part of the Donor Marketing team. The Direct Response Manager will have oversight for all donor renewal, retention and reactivation programs as well as spearhead new non digital acquisition programs. Currently our acquisition efforts are via digital channels. The candidate will be highly data driven and have expertise in traditional well as digital direct response marketing programs.
Action Against Hunger currently has a hybrid work policy that requires at least two days in the office per week and proof of COVID-19 vaccination. The organization has offices in New York City and Washington, DC.
Purpose: Leads the Action Against Hunger donor lifecycle to renew and increase retention rate of those giving <= $9,999 to meet industry standards.
Engagement: Works closely with the Associate Director of Donor Marketing, Digital Lead, Fundraising Systems, Donor Marketing and Communications teams as well as occasionally with international colleagues.
Delivery: Plans and leads the implementation of data-led strategies to renew and retain donors.
Provides strategic oversight for all donor retention programs related to mass market supporters including:
Improve donor retention to meet industry standards
Provides strategic direction for all future non-digital acquisition efforts eg street/door to door canvassing
Ensure all consultants provide high quality work and meet the service levels agreed upon
Oversee the development of KPIs and marketing dashboards
Work in collaboration with Fundraising Systems team to develop appropriate KPI reporting and dashboards to set targets and measure success
Manage the Donor Relations function
Other duties as required.
Supervises a team of three in 2023 which will grow to five in 2024.
Working Conditions, Travel and Environment
Gender Equality Commitments & Zero Tolerance to Abuse
Required Skills & Experience
$90,000/yr - $95,000/yr
New York, NY (Hybrid)
All candidates should apply online at https://careers.actionagainsthunger.org/ Action Against Hunger-USA provides all staff with an attractive salary & benefits package. We provide equal employment opportunities (EEO) to all employees & qualified applicants for employment without regard to race, color, religion, gender, ancestry, sexual orientation, national origin, age, handicap, disability, marital status, or status as a veteran. Action Against Hunger-USA complies with all applicable laws governing nondiscrimination in employment.
$17 - $20/H
$100,000 - $115,000
Climate & Sustainability
$75,000 - $95,000
$117,000 - $202,100
CSR & ESG
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