For over 30 years, CSH has changed the lives of people who have been marginalized and are our most vulnerable neighbors by:
- Helping communities create over 385,000 homes for individuals and families for did not have one;
- Bringing hope to thousands who thought they would live on the streets or reside in institutions; and
- Ensuring not only a stable home for each, but access to the services that brought healthcare, recovery and training to their doorsteps.
CSH has proven supportive housing can change the lives of individuals, families, and communities. We have also created a team of nationally recognized experts who are deeply dedicated to our organization and its goals. We attract talented and diverse individuals, offer competitive salaries and benefits, generous leave and PTO, and fully embrace the philosophy that work-life balance is achievable. With the goal of attracting proven candidates committed to making a difference and who aspire to advance our mission, CSH is now accepting applications for a Program Manager with our Illinois Team.
Why We Need You
CSH is seeking a results-oriented individual committed to racial equity and advancing anti-racism practices with a passion for our mission to support efforts that expand housing and service solutions for vulnerable populations, increase cross sector involvement, and create quality supportive housing.
What You Will Do
The focus of this position is to support or work with the Illinois Department of Human Services to manage the Statewide Referral Network and Section 811 housing resources effectively and efficiently. This role works with service providers and property managers throughout the State.
The ideal candidate will be a leader of their portfolio, highly motivated, inspired, and a creative individual. Specifically:
- Support and contribute to the delivery and strategy of CSH’s lines of business including training and TA with the goal of ensuring eligible individuals are successfully matched to housing units.
- Bring an ability to maintain quality relationships and partnerships with key community stakeholders, particularly with program participants and partners.
- Serve as a Statewide Referral Network (SRN) waitlist administrator, collaborating with service partners to connect households to supportive housing.
- Help service providers appeal denials and request reasonable accommodations.
- Identify obstacles with a focus on solutions through active listening, partnership, and collaboration.
- Manage projects and programs with the ability to meet timelines, deliverables, and to achieve the required outcomes.
- Use strong communication skills, including basic business writing, facilitation training, active listening and the ability to represent CSH internally and externally.
- Help inform program strategy through interactions with your team, CSH partners, and leaders. We welcome continuous learning and an entrepreneurial orientation to our work.
- Contribute to business development as requested, including the identification of opportunities for further exploration.
- Contribute to CSH’s priorities to advance racial equity, address racial disparities in housing and services, and engage and collaborate with communities of color, culturally specific organizations, and persons with lived experience.
- Work with agility and curiosity with other related duties or special projects locally, or in collaboration with regional and national teams as assigned.
How We Work
CSH staff are adaptable, entrepreneurial, creative, and flexible problem-solvers. We are strategic thinkers who are committed to racial equity and treating each other – and the communities we serve – with respect. You should share a passion for the CSH mission and possess the skills to meet the expectation of this role to help shape how we share our ambitious mission. Specific skills and experience include:
- 3+ years of experience in the field of supportive housing, public policy, social programs, affordable housing or related field.
- Bachelor’s degree or equivalent, or any combination of education, training, and experience that demonstrates the ability to perform the duties of this position. This may include lived experience of homelessness, housing instability, participation in housing programs, etc. and professional and/or volunteer experience in the homelessness field.
- Experience incorporating the perspectives of multiple communities, including communities of color, in the consideration of impacts and outcomes of a decision-making process.
- An understanding of the concepts of institutional and structural racism and bias and their impact on underserved and underrepresented communities is preferred.
- Professional verbal and written communication skills, including business writing, the ability to facilitate and train, be an active listener, and the ability to represent CSH externally and internally.
- Previous project management and organizational skills with moderate supervision, coaching, and support.
- Experience providing technical assistance or training to diverse stakeholders including government.
- Experience and familiarity with permanent housing and services models for vulnerable populations including a housing first approach with harm reduction supports along with housing placement, and the IL Statewide Referral Network is a plus.
- Comfort with working with a team and partners that are often “virtual” and work via video conference and email.
- Proven track record of dependability, focus and attention to detail and accuracy.
- Travel for projects, meetings, trainings as required by the position.
- Reasonable accommodation may be made to enable individuals with disabilities to perform the position’s essential functions.
- CSH uses a Microsoft Office environment. Proficiency is required or a commitment to self-learn and achieve proficiency upon hire.
- Candidates seeking to work remotely, or hybrid must provide their own access to a secure high-speed internet signal (preferably hard wired) at a capacity sufficient to support video, web, and email processing simultaneously based on their personal work environment. This is typically 100Mb and above.
Salary & Benefits
CSH offers generous benefits, opportunities for professional growth, and competitive salaries based on geographic location. Our range for a Program Manager is:
- PM in mid-range geography (E.G. Chicago) $67,000 - $84,000
- PM in lower mid-range geography (E.G. Plainfield) $63,000 - $79,000
Our ranges are broad, and it is customary for candidates to join CSH at the lower half of the range to leave room for growth, learning, and development in the role and range. It is uncommon for starting salaries to fall above the mid-point. We negotiate actual salaries with final candidates based on their exact location, experience in similar roles, and expertise related to the qualifications. This information is offered in support of our commitment to transparency.
Chicago, IL or anywhere in Illinois (Hybrid)
The Illinois team works both virtually and in-person. This position may involve working from an office or at home. We are open to candidates located outside of Chicago who are willing to travel throughout the State and to Chicago multiple times per month.
Interested in joining our team as a leader in the national supportive housing movement? To Apply: Candidates should apply by clicking on the link below. All candidates should attach their Resume, Cover Letter and Salary Expectations as one Microsoft Word or PDF document. We encourage applications by November 28, 2023 to ensure consideration.