Bonterra exists to propel every doer of good to their peak impact. We measure that impact against our vision to increase the giving rate as a percentage of GDP from 2% to 3% by 2033. We know that this goal is lofty, but we are confident that the right technology and expertise will strengthen trust in the sector, allowing the social good industry to accelerate growth and reach peak impact. Bonterra's differentiated, end-to-end solutions collectively support a unique network of over 20,000 customers, including over 16,000 nonprofit organizations and over 50 percent of Fortune 100 companies. Learn more at bonterratech.com.

The Senior Project Manager is responsible for managing Advanced Support Consultant (ASC) projects for our largest non-profit and public sector customers. ASC projects are annual subscription-based projects that provide customers with ongoing advanced support consulting to help our customers maximize value from our Impact Management software. ASCs can assist customers with building forms, reports, and workflows in addition to providing best practices, training, and documentation. The Senior Project Manager will work with large customers to build project plans, prioritize projects and tasks, identify and manage issues and risks, gain sign-off on deliverables, and manage usage of project hours.

Internally the Senior PM works cross functionally with other teams including Support, Product, Professional Services, Development, Sales and Account Management.

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What You'll Do

• Create long- and short-term deliverable plans, including setting targets for milestones and adhering to client-set deadlines.
• Assign tasks to internal and/or partner resources best positioned to complete deliverable requests.
• Make effective decisions when presented with multiple options for how to progress with the project.
• Serve as a point of contact for teams when multiple resources are assigned to the same project to ensure team actions remain in synergy.
• Communicate with account teams and senior leadership to keep the project aligned with business goals.
• Perform quality control on project deliverables to maintain quality standards.
• Adjust schedules and targets on the project as client needs/requests change.
• Partner with technical experts to deliver services purchased by our non-profit and public-sector clients.
• Continually monitor the big picture to ensure that all projects are delivered on-time, within budget, and with high customer satisfaction.
• Develop working knowledge in the assigned customers' business areas/industry verticals relevant to use of platform.
• Proactively identify and respond to risks that put the budget, timeline, or customer satisfaction in question.
• Ensure the customer is satisfied with and potential concerns resolved quickly.
• When needed, identify and scope Change Orders for additional services.
• Start by following existing processes for delivering projects, and then bring your innovative ideas to the team. We're always improving.
• Lead difficult conversations with customers regarding project budgets, timelines and priorities.
• Simultaneously manage dozens of projects, some of which may be highly visible or strategic within the company.
• Occasional onsite meetings with customer may be required.

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Requirements

• 5 years of Project / Program Management experience managing several simultaneous projects for multiple clients
• 5 years of professional experience in relevant industry such as technical support, professional services, or customer success experience
• Outstanding communication and analytical skills and high level of professionalism
• Problem solving skills with technical agility and creativity

Preferred Skills

• Interest in technology and a desire to solve problems
• Detail-oriented and well organized
• Ability to analyze and visualize data
• PMP certification is a plus
• Experience managing public sector clients is a plus
• Non-profit experience is a plus
• Government experience is a plus

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Compensation

The range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and in addition to benefits this role may be eligible for discretionary bonuses/incentives, and equity.

US compensation range: $71,000 - $90,000.

Please note that the compensation range specified in this job posting is applicable to candidates based in the United States. For international applicants, actual salary offers may vary based on the local market compensation standards and will be determined in accordance with regional considerations, including but not limited to applicable laws, cost of living, and industry norms.

Our comprehensive and competitive benefits include:

• Generous Flexible Time Off (FTO) Policy
• Up to 15 paid company holidays including some commemorating social justice events and self-care
• Paid volunteer time
• Resources for savings and investments
• Paid parental leave
• Paid sick leave
• Health, vision, dental, and life insurance with additional access to health and wellness programs.
• Opportunities to learn, develop, network, and connect

Please note the benefits specified on this page are applicable to full-time employees based in the United States. For international employees, actual benefits may vary based on local standards and regulations and will be determined in accordance with regional considerations, including but not limited to applicable laws and industry norms.

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Location

United States (remote)

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We will be accepting applications for this role until October 30, 2024.

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Our Culture:  Our team is made up of industry experts and advocates who are 100% committed to supporting the doers of social good. We are currently undergoing an effort to create the vision and values that embody our collective organization and embrace the individuals who make up our community.

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We are committed to being an equal opportunity employer and evaluate qualified applicants without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, diversity of thought and any other characteristic protected by applicable law.