Clinical Services Manager

Hope Solutions
🌎 Location
💵 Salary

$100,000 - $115,000

🗓️ Posted

March 26, 2024

Pleasant Hill, CA (Hybrid)

As an integral member of the Hope Solutions leadership team, the HEAR US Clinical Services Manager (CSM) holds a pivotal role in enhancing mental health and peer support services for adults across multiple Hope Solutions permanent supportive housing programs. Residents in these programs have encountered profound challenges, including chronic homelessness, but often have difficulty accessing mental services. HEAR US is designed to provide in-home mental health and peer support services to these adults. The CSM will lead in implementing this new program and supervising the service team to success. This innovative program also requires a leader who can facilitate cross-team collaboration, as the CSM will partner with other managers to address resident needs with tailored programming to support mental health, life skills, wellness practices, stress management techniques, and sobriety support.

The CSM's role extends beyond program-level leadership. This forward-looking manager plays a strategic part in partnering with the training team, the DCSS, and the HR Director to conceptualize and deliver specialized clinical training for the Hope Solutions staff. This ensures that service delivery is consistently at its best, reflecting a commitment to both staff development and client care. Embodying leadership, teamwork, and a comprehensive approach to fostering a supportive environment, the CSM contributes significantly to the achievement of Hope Solutions' mission. Through strategic coordination, supervision, and training, the CSM reinforces the organization's dedication to empowering individuals and families toward greater stability and well-being.

What You Will Do

Leadership Role:

• Active participation and contribution to the Management Team of Hope Solutions.

• Cultivate relationships with key stakeholders and County leadership.

• Assume Director of Clinical and Support Services (DCSS) responsibilities when they are away.

• Represent Hope Solutions by attending relevant community events, including providing presentations regarding the Hope Solutions service model and impact.

• Represent Hope Solutions with community stakeholders as assigned. May require evening meetings.

• Attend monthly Hope Solutions Board Meetings as directed.

Clinical Services:

• Maintain well-defined working relationships with service providers in Contra Costa to meet the needs of residents receiving HEAR US services. Essential services include but are not limited to:
• Health care (including HIV/AIDS services)
• Education and employment development
• Adult mental health services, including treatment and assessment
• Aging and Adult Services
• Adult Protective Services, and
• Alcohol and other drug addiction treatment services

• Work closely with Hope Solutions programs that support adult residents in overcoming issues that may place them at risk for eviction. These issues may be related to:
• behavioral issues,
• mental health problems, or
• physical limitations that affect the residents’ ability to abide by their lease agreement/rules of residency.

• Develop resident engagement and community development strategies that encourage residents to utilize mental health and peer support services in conjunction with their primary service team.

• Oversee relevant referral services for residents needing specialized mental health services with follow-up to ensure that access to those services is achieved.

• Maintain complete clinical files and documentation in accordance with Hope Solutions policies and procedures, clinical standards of practices, and HIPPA.

• In collaboration with the DCSS, assist in the administration of the HEAR US contract (e.g., manage utilization review & program chart reviews, support county data management systems when appropriate). Maintain all billing and case file information necessary for this funder.

• In collaboration with the DCSS, recruit and supervise mental health clinicians and peer support specialists.

• Oversee the HEAR US team's teamwork, professional development, and multidisciplinary program development. Lead and manage weekly multidisciplinary team meetings of service providers. Ensure compliance and oversight of all contract compliance issues such as HIPPA, confidentiality, and professional conduct of all supervised staff.

• In collaboration with the Director of Finance and the DCSS, ensure compliance with the HEAR US service contracts, including managing program budget and outcome data.

• Provide coverage for DCSS as needed.

Community Outreach and Engagement:

• Maintain key relationships with community service providers and volunteers.

• Develop and maintain relationships with employers, vocational programs, and educational entities and assist participants with connecting to the same.

• Create and maintain consistent communication channels, both verbal and written, between collaborating parties.

Cultural Responsiveness:

• Awareness of and aptitude to understand, respect, and adapt to cultural and identity-based differences within group environments appropriately and effectively.

• Knowledge of and commitment to concepts and issues tied to social justice, diversity, equity, and inclusion and belonging.

• Experience fostering and reinforcing an environment that values unique experiences, cultures, personal humility, authenticity, backgrounds, and goals.

• Participate in and complete our new employee onboarding process, which includes reading and discussing a short chapter in the book, The Color of Law.

• Review and commit to our Diversity, Inclusion, Equity, and Belonging Commitment.

Organizational/Administrative Responsibilities:

• Professionally represent Hope Solutions in all circumstances.

• Comply with all legal/ethical professional guidelines for maintaining consumer confidentiality, adhering to HIPAA guidelines, protecting consumer rights, advocating on consumers’ behalf, and assuring consumer safety.

• Establish and maintain professional boundaries in working with clients.

• Comply with all local, state, and federal regulations, policies, procedures, standards of practice, and outcome requirements of the Supportive Housing Program and Hope Solutions.

• Maintain knowledge of and compliance with Fair Housing regulations.

• Maintain and supervise maintenance of confidential data files that adhere to HIPAA regulations.

• Assist with the creation/distribution of client satisfaction/feedback surveys.

• Assist with data entry and completion of financial reports, tenant statements, billings, and correspondence.

• Attend all required meetings, including but not limited to: Hope Solutions staff meetings, program staff meetings, consumer case conferences, and linkage meetings with other agencies.

• Complete required personnel-related paperwork and complete expenditure reports for service expenses and/or mileage in a timely and accurate manner.

• On-call, after-hours, and backup work will be required.

• Other duties as assigned.

Position Qualifications

• Passion for and demonstrated experience successfully supporting vulnerable populations, especially homeless individuals and families with mental health conditions.

• Master’s degree in Social Work, Counseling, or similar mental health field. Licensed as LCSW, LMFT, or LPCC.

• At least 5 years of experience working with high-risk adults.

• Bi-lingual in English/Spanish is a plus.

• Outstanding written and verbal communication skills.

• Computer proficiency in the use of Microsoft and database applications.

• Must have an operational vehicle, auto insurance, a valid California driver’s license, and drive for work.

• Must pass LiveScan screening and TB test.

• Salary contingent upon skill and experience.

Physical Qualifications:

• The person in this position may make home visits to consumers who live on second or third-floor apartments (without elevators) and will need to be able to climb stairs.

• May accompany consumers on walks to local resources (grocery store, childcare, parks) up to ½ mile in distance.

• Must be able to work in a desk setting for up to 3 hours at a time to make calls to consumers, research resources on the internet, and collaborate with community providers with calls/emails.

• Office setting activities are required, such as typing on a laptop/computer to respond to emails, entering case notes into a database, and copying/faxing forms and documents on a copy machine related to maintaining or obtaining housing.

• Occasionally must be able to lift and carry objects weighing up to 25 pounds, including furnishings for new residents, files, holiday gifts, and food donations.

• Ability to drive an automobile and transport oneself and consumers to appointments or meet at consumer homes, including driving at night.

Compensation & Benefits

$100,000 - $115,000

• Flexible, dynamic work environment

• 100% premium paid for employee Kaiser health and dental care.

• Matched 403b retirement savings.

• 10 paid holidays, plus 2 floating holidays.

• Ability to accrue 2-4 weeks' vacation depending on tenure.

• Life insurance and Employee Assistance Program.

• 10K signing bonusWe are an equal-opportunity employer. If you're a good fit, we want to meet you!


Pleasant Hill, CA (Hybrid)

* Please be advised that we are unable to provide sponsorship for this position. The nature of the work at Hope Solutions does not qualify us to support sponsorship. Only candidates authorized to work in the USA without the need for sponsorship will be considered.

Hope Solutions

Clinical Services Manager

$100,000 - $115,000


Pleasant Hill, CA (Hybrid)





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