The Opportunity

This is an exceptional opportunity to join a transformational organization at an exciting juncture in its journey. A three-year evaluation shows that The Partnership To End Homelessness’s focus on homelessness prevention has resulted in more than 90% of clients retaining their homes - the equivalent of half a billion in public spending savings! The Vice President, Operations will be integral to building and maintaining systems that end homelessness by preventing it.

‍

About The Partnership To End Homelessness

The Partnership To End Homelessness is transforming how New York City addresses homelessness by proving that prevention works. With over four decades of expertise, the organization has pioneered an upstream intervention model that stops homelessness before it starts, fundamentally challenging the traditional crisis-response approach.

The Partnership’s program model combines rental arrears payments, benefits navigation, legal support, property owner mediation, and trauma-informed mental health services. Its impact is both substantial and remarkably cost-effective. Last fiscal year, the organization saved 2,240 homes for 5,600 New Yorkers. The model’s economics are compelling: The average household's arrears are only $3,300, compared with $100,000 for annual emergency shelter. Last year, The Partnership’s prevention-first strategy saved $216 million in public spending on emergency shelter.

The strategy is supported by three complementary programs.

• Save Homes rental assistance program
• Sound Homes mental health and well-being services
• Safe Homes rapid rehousing for New Yorkers who are losing their homes due to domestic and gender-based violence

This comprehensive model recognizes that housing stability requires more than financial intervention. All clients receive varied combinations of crisis intervention, housing assistance, referrals, and casework tailored to their specific needs.

Approximately 800,000 New Yorkers are at imminent risk of eviction due to rental arrears. The Partnership’s innovative, evidence-based programs are addressing an invisible crisis while reshaping public policy and changing lives.

‍

Mission and Values

The Partnership’s values - compassion, inclusion, integrity, professionalism, and social justice - steer its strategy and operations to achieve the mission of ending homelessness by preventing it.

‍

Organizational Highlights

Founded: 1982

Annual Operating Budget: $3.5 million

Board of Directors: 9

Staff + Consultants: 14

Headquarters: New York, NY

‍

The Position

Reporting to the CEO, the Vice President, Operations is a key member of the Senior Team and is responsible for optimizing all internal operations and functions in accordance with The Partnership’s mission, values, and strategic objectives. Specifically, the VP provides strategic leadership and oversight for all facilities, office management, human resources, information technology, finance, and programmatic systems to ensure organizational impact. Essential responsibilities include:

Leadership

• Provide vision, direction, and oversight for all operations, modeling organizational values and setting goals, priorities, and performance standards;
• Serve as a senior advisor to the CEO and as a member of the Senior Team, providing subject matter expertise and contributing to organizational strategy and management;
• Manage a small staff team; coordinate the oversight of vendors and consultants who manage outsourced functions; oversee the programs department with a focus on systems and processes;
• Lead annual cross-departmental work plan process to ensure resource allocation aligns with agency strategy; provide monthly and quarterly updates on strategy achievements;
• Responsible for Board and committee meeting management, including meeting logistics and coordination of the production of quarterly Board books and committee meeting materials;
• Champion a positive organizational culture, interdepartmental collaboration, and employee engagement.

Facilities & Office Management

• Ensure optimal office space usage, including development of creative strategies to repurpose underused spaces for programs, community engagement, and earned-income opportunities;
• Ensure facility and operations are compliant with all state and federal regulations (OSHA, fire safety, etc.), are well maintained, safe, and welcoming for all staff, clients, and visitors;
• Identify and oversee preventative and emergency facility maintenance, repairs, and upgrades, including the supervision of multiple vendor relationships;
• Serve as the primary liaison to the building’s management, facilities staff, and community;
• Supervise daily office operations to ensure optimization and adherence to internal controls.

Finance, Human Resources, and Information Technology

• Collaborate with the finance department on resource allocation, project budgets, and ensuring internal operations are in compliance for annual audit;
• Coordinate with human resources consultants to ensure compliance with relevant local, state, and federal employment laws, support the administration of employee benefits, and optimize the HR portal;
• Lead recruitment efforts, ensuring organization-wide adherence to the recruitment and onboarding systems and the hiring standards of the organization;
• Foster a culture of compliance and continuous learning by overseeing mandatory annual training (compliance, cybersecurity) and proactively identifying skills gaps and growth opportunities in partnership with management;
• Leverage IT consultants to create management tracking systems and interdepartmental dashboards;
• Create and optimize employee time tracking systems that meet funder and audit requirements;
• Coordinate with IT consultants to enhance and ensure the ongoing effectiveness of digital tools and technologies, including hardware, software, and communications systems.

Programs

• Ensure the programs team has the data, resources, and workflows to efficiently and effectively advance the organization’s theory of change;
• Convert strategy to operational plan and ensure progress of strategy goals;
• Create systems, operational structures, and reports to leverage public benefits and maximize prevention work;
• Ensure internal program data and client story reports are comprehensive, enhance cross-departmental collaborations, and support the goals of the external relations department;
• Ensure programs are in compliance with organizational policies, grant requirements, and other regulatory obligations;
• Cultivate and manage relationships with stakeholders and industry leaders to foster knowledge exchange and disseminate program insights;
• Ensure client voices and feedback are reflected in strategy and goals.

‍

Position Overview

The Vice President, Operations

Reports to the Chief Executive Officer

Leads a team of eight cross-functional staff

Oversees: Senior Director of Programs and Office Manager + outsourced HR, IT, and Maintenance consultants

‍

Professional Requirements

The Vice President will be an accomplished systems thinker and exceptional project manager with the expertise to create and enhance organizational processes that advance The Partnership’s strategic goals. The VP will have superior analytical skills to collect and interpret data and to develop KPIs to drive operational performance. The ideal candidate will have:

• 15+ years of operations leadership, with 10 years in a senior team role;
• Proven executive-level leadership, with a track record of increasing productivity within organizations;
• Strong working knowledge of support functions, including Administration, Facilities, Finance, HR, and IT;
• Experience with non-profit accounting, budgeting, and business plan development;
• Solutions-focused with an appetite for building and fixing support systems from the ground up;
• Experience hiring and retaining staff, and leading through transition and growth;
• Expertise in collecting and analyzing data, comfort establishing metrics, and an ability to present data for diverse stakeholder consumption;  

• Excellent written and verbal communication skills, with expertise to effectively direct and engage broadly diverse individuals, including clients, staff, vendors, and donors;
• Bilingual, English/Spanish is a plus;
• Demonstrated proficiency in MS Office software and CRM systems;
• Bachelor’s degree required. Master’s preferred.

Essential Qualities

The Vice President, Operations will be a collaborative and flexible leader with an unwavering commitment to The Partnership’s values of compassion, inclusion, integrity, professionalism, and social justice, and a passionate belief in the efficacy of the organization’s upstream intervention program model.

‍

Personal Characteristics

A highly organized professional, the VP is values-led, excels at both strategy and task, anticipates needs, takes ownership and initiative, and has a continuous improvement mindset to identify bottlenecks, streamline processes, and enhance overall productivity and efficiency. The ideal candidate will thrive working in a small, nimble, results-oriented environment. They will bring a client-first approach and the following qualities:

• A leadership style characterized by emotional intelligence, transparency, and a commitment to fostering diversity, equity, inclusion, and belonging in a multicultural environment;
• Ability to thrive in a high autonomy, high accountability environment with competing priorities;  
• Strong negotiation, interpersonal, and conflict resolution skills, with demonstrated ability to form and maintain strong collaborative partnerships and build consensus with colleagues;  
• Outstanding interpersonal skills, including the ability to engage and collaborate with diverse stakeholders;
• Comfort with feedback and change, including the ability to adapt and pivot;
• The ability to shift from macro to micro and to incorporate observation and analysis from each to inform systems enhancements and process improvements.

‍

Compensation

The target annual compensation for this position is $175,000. The Partnership’s benefits include employer coverage of 100% of employee health insurance premiums (medical, dental, vision). The organization sponsors and contributes to a 401(K) retirement plan. In addition to a generous PTO policy, The Partnership offers supplemental life insurance, flex spending accounts, and pre-tax commuter benefits.

The Partnership operates on a seasonal (January – November) four-day (Monday – Thursday) work week.

‍

Location

This is an on-site position. The Partnership offices are located in Midtown Manhattan.

‍

Contact

Please submit a résumé and original cover letter that describes your interest in the organization’s mission and qualifications through the application portal on our website.

Michelle Kristel, Managing Partner
McCormack + Kristel
1325 Avenue of the Americas, 28th Floor | New York, NY 10019
Phone: 212.531.5003
Email: search@mccormackkristel.com | Website: www.mccormackkristel.com

Applications will be reviewed on a rolling basis. This position will remain open until filled. All inquiries will be kept strictly confidential.

Please note that all applications will be reviewed, and all interviews will be conducted by humans. AI technology may be used to streamline scheduling, note-taking, and other administrative functions.

Individuals who are LGBTQ+, Black, Indigenous, people of color, disabled, system-impacted, immigrants, and anyone who has experienced systemic oppression and/or gender-based violence are encouraged to apply.

‍

Background Check Statement

Please note that criminal background and credit checks will be conducted, and employment history and academic credentials will be verified before an offer is finalized.

‍

EOE Statement

McCormack + Kristel works only with equal opportunity employers. At The Partnership, difference is us. The Partnership is an equal opportunity employer and prohibits discrimination against any individual based on ability, age, color, creed, culture, gender, gender identity, gender expression, marital status, national origin, pregnancy or related condition (including breastfeeding), race, religion, sex, sexual orientation, veteran status, or any other basis protected by law.