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Technical Delivery Manager

Join a team where Purpose is at the heart of everything we do, Ambition drives us to be the best we can be, Respect shapes our culture and Trust builds our foundation.

We're not just hiring — we're inviting you to build the future with us. If you're curious, driven, and ready to leave your mark, this is your invitation to make your next move.

Permanent

Working hours: 35 hours per week is full time.

Salary: £65,000 - £72,000 depending on skills and experience

Location: London

Reporting to: Technology Delivery and Enablement Manager

By joining our team, you'll enjoy the best of both worlds – hybrid working and the collaboration of a great office environment. Our permanent hybrid policy sees us all working at least four days across a fortnight in the office. As well as extensive opportunities for personal and career development.

About Us:

The Financial Ombudsman Service is an independent, not-for-profit organisation that plays a vital role in UK financial services. Every day we help resolve disputes between consumers, or small businesses, and their financial service providers.

The purpose of this role is to provide end-to-end coordination and assurance for technology change, ensuring the right people, plans, governance and support arrangements are in place from the outset through to implementation and transition into live service.

You will work across infrastructure, architecture, service delivery, application management and engineering, bringing together the technology activity needed to deliver change safely and effectively. You will ensure technical, testing, service and operational requirements are identified early, with clear ownership, dependencies and delivery plans in place.

You will act as a critical link between technology teams and wider stakeholders, including product owners, business owners, project and change managers, and third-party suppliers. You will maintain alignment throughout delivery, facilitate timely decisions and ensure risks or issues are addressed at the appropriate stage.

A key focus of the role is ensuring that change is designed and delivered with its future operation in mind. You will coordinate business readiness and service transition, ensuring service ownership, support models, resources, documentation, knowledge transfer and warranty arrangements are in place before change moves into business-as-usual operation.

What You’ll Do:

Coordinate Technology Change Delivery - Engage the right technology, business and delivery stakeholders from the outset, coordinating activity across infrastructure, architecture, engineering, service delivery, application management, security, testing and support teams to ensure successful end-to-end delivery.
Provide Delivery Assurance and Governance - Ensure requirements, dependencies, resources and responsibilities are clearly understood and managed, maintaining oversight of risks, issues and decisions while supporting appropriate technical, project, architecture and change governance.
Lead Service Transition and Operational Readiness - Ensure services are ready for live operation through effective service transition planning, including support models, documentation, knowledge transfer, implementation, warranty support and post-implementation review activities to drive continuous improvement.

To be considered for this role, you’ll need to show us that you’ve got the skills and capabilities. You’ll have to meet the following minimum criteria:

Minimum Criteria –

Experience Coordinating complex technology change across multiple technical, operational and business teams.
Excellent stakeholder management and communication skills, including the ability to translate technical delivery information into clear updates for non-technical and senior stakeholders. Working collaboratively with product owners, business owners, project and change managers, technical specialists, operational teams and third-party suppliers.
Working across technology disciplines such as infrastructure, architecture, engineering, application management, security, testing and service delivery.
Understanding the end-to-end technology change lifecycle, from early engagement and design through to implementation, warranty and business-as-usual handover.
Coordinating service transition and operational readiness for new or changed technology services.
Managing complex risks, dependencies, decisions, resource constraints and competing delivery priorities.
Experience working across Agile, Waterfall or hybrid delivery approaches.

It would also be nice for you to have

While not essential, knowledge of IT service management practices and experience across cloud, infrastructure, application, integration or digital service environments would be beneficial.

Why You'll Love Working With Us:

We are a values led organisation. Our values define our culture, influence our decisions, and underpin our vision and strategy. They set out how we play our PART through Purpose, Ambition, Respect and Trust. You can learn more about our values here: https://www.financial-ombudsman.org.uk/who-we-are/aims-values

Flexibility: Work your way — remote, hybrid, or in-office
Wellbeing: [Health plan, gym memberships, mental health support]
Growth: We invest in your future with [courses, mentorship, promotions]
Culture: Diverse. Inclusive. Collaborative. Fun.

We pride ourselves on our reward package, and it reflects the importance of the work our people do. We offer highly competitive and transparent pay and benefits, bringing together base salary, generous non-contributory pensions, private healthcare and a wide range of other benefits including:

25 days holiday entitlement, with the option to buy up to 15 days extra or sell up to 5 days (all figures are full-time equivalent)
Various Family Friendly Policies, including enhanced maternity pay, carers and dependants leave
Employer provided benefits such as Private medical insurance, Income protection, Critical illness cover, Life assurance cover, to name a few
Choice of voluntary benefits including Technology scheme, Dental cover, Travel insurance amongst others
Gym membership discounts, a fully equipped on-site wellness centre open 24/7 in London only, and remote classes

Designed to be flexible across different life stages, our approach goes beyond a one size fits all model - recognising contribution and supporting wellbeing.

Let’s Make This Easy.

Apply in a few minutes:

Please submit a copy of your CV by 26th October 2026

Due to high application numbers this advert may end earlier than the date specified, so please don't delay and apply now!

A full job profile is available on request and will be provided to candidates shortlisted to the first stage of the assessment process.

We are proud to be a Disability Confident Leader and, under the scheme, will progress a fair and proportionate number of disabled applicants who meet the minimum criteria to interview. Interviews may be conducted via video, telephone, or a panel Interview, with some vacancies requiring an online assessment to measure the minimum criteria

The Financial Ombudsman is an Equal Opportunity Employer.

We celebrate diversity and are committed to creating an inclusive environment for all team We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities. Please click on the link below to find out more

https://www.financial-ombudsman.org.uk/who-we-are/aims-values/diversity-inclusion

Don’t miss out be part of the journey and take advantage of this opportunity.

Authenticity of applications

We welcome the responsible use of AI to support application preparation. Any CV or supporting statement should still represent your own experience, knowledge, and achievements, enabling us to gain a genuine understanding of what you would bring to the role.

Financial Ombudsman Service

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