Your Team Responsibilities

MSCI is expanding its Sustainability & Climate Client Specialist team and seeking a candidate to join our San Francisco office. As part of a team that leads the industry in providing Sustainability & Climate research to institutional investors globally, you will manage relationships across a territory of clients that includes some of the world's largest financial institutions.

In this role, you'll develop deep expertise in MSCI's Sustainability & Climate products alongside a strong understanding of each client's business and investment processes. You'll use this knowledge to help clients apply our solutions across asset classes, delivering insight and best practices that support their goals. Success in this role is measured by account renewal rates, proactive client management and communication, contract value growth, and pre-sales collaboration with the sales and client service teams. Once a client begins using MSCI products, the Client Specialist owns the client experience — providing proactive education, domain expertise, and support throughout the relationship, including the renewal process.

Your Key Responsibilities

Serve as the domain expert on MSCI's Sustainability suite of products, and master client objectives for integrating our solutions
Manage client inquiries and issue resolution using Salesforce, Gainsight and other internal tools in partnership with Client Service team
Monitor and ensure client satisfaction through projects and initiatives
Achieve renewal and retention targets by managing a dedicated portfolio of accounts across finance segments such as insurance, asset management, and asset owners
Drive revenue growth through outstanding service, proactive engagement, and relationship-building
Partner with the Sales, and Client Service Specialist team to identify at-risk accounts, forecast risk, and develop retention plans in collaboration with cross-functional teams
Develop and drive account management plans for clients
Conduct regular account health checks
Identify and communicate upsell opportunities to the sales team
Build subject-matter expertise to support pre-sales, upsell, and training activities
Act as a liaison between clients and internal teams such as Product and Research & Development on key client initiatives
Be available to pursue some client focused business travel across the US West Coast

Your skills and experience that will help you excel

Strong organizational, presentation, and communication skills are essential
An innovative, motivated, client-oriented, and commercially aware mindset
Ability to manage projects and multitask independently
Strong teamwork skills, with the ability to manage the expectations of a diverse and demanding client base
Uncompromising personal and business integrity
5+ years of experience, ideally in a client-facing role within financial services or sustainability
Bachelor's degree required
Interest in developing strong working relationships with external clients, with exposure to sustainable investing or finance preferred
Developing understanding and/or willingness to leverage AI tools and techniques into day to day workflows

About MSCI

What we offer you

Salary range: $110,000 - $143,000 / year.Plus eligible for annual bonus.
Transparent compensation schemes and comprehensive employee benefits, tailored to your location, ensuring your financial security, health, and overall wellbeing.

Flexible working arrangements, advanced technology, and collaborative workspaces.

A culture of high performance and innovation where we experiment with new ideas and take responsibility for achieving results.

A global network of talented colleagues, who inspire, support, and share their expertise to innovate and deliver for our clients.

Global Orientation program to kickstart your journey, followed by access to our Learning@MSCI platform, AI Learning Center , LinkedIn Learning Pro and tailored learning opportunities for ongoing skills development.

Multi-directional career paths that offer professional growth and development through new challenges, internal mobility and expanded roles.

We actively nurture an environment that builds a sense of inclusion belonging and connection, including eight Employee Resource Groups. All Abilities, Asian Support Network, Black Leadership Network, Climate Action Network, Hola! MSCI, Pride & Allies, Women in Tech, and Women’s Leadership Forum.

At MSCI we are passionate about what we do, and we are inspired by our vision – to power better decisions. You’ll be part of an industry-leading network of creative, curious, and entrepreneurial pioneers. This is a space where you can challenge yourself, set new standards and perform beyond expectations for yourself, our clients, and our industry.

MSCI strengthens global markets by connecting participants across the financial ecosystem with a common language. Our research-based data, analytics and indexes, supported by advanced technology, set standards for global investors and help our clients understand risks and opportunities so they can make better decisions and unlock innovation. We serve asset managers and owners, private-market sponsors and investors, hedge funds, wealth managers, banks, insurers and corporates.

MSCI Inc. is an equal opportunity employer. It is the policy of the firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, gender, gender identity, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy (including unlawful discrimination on the basis of a legally protected parental leave), veteran status, or any other characteristic protected by law. MSCI is also committed to working with and providing reasonable accommodations to individuals with disabilities. If you are an individual with a disability and would like to request a reasonable accommodation for any part of the application process, please email Disability.Assistance@msci.com and indicate the specifics of the assistance needed. Please note, this e-mail is intended only for individuals who are requesting a reasonable workplace accommodation; it is not intended for other inquiries.

To all recruitment agencies

MSCI does not accept unsolicited CVs/Resumes. Please do not forward CVs/Resumes to any MSCI employee, location, or website. MSCI is not responsible for any fees related to unsolicited CVs/Resumes.

Note on recruitment scams

We are aware of recruitment scams where fraudsters impersonating MSCI personnel may try and elicit personal information from job seekers. Read our full note on careers.msci.com

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