IT Operations Manager

Contract: Permanent

Hours: Full-time, 35 hours per week

Salary: £45,971 starting salary p/a plus excellent benefits package

Location: London, Farringdon, minimum of 4 days on site with occasional out of hours work support for operational issues and supplier escalations as required

Are you an experienced IT operations professional who enjoys leading teams, managing suppliers and delivering reliable, secure technology services? If so, this could be the role for you!

Alongside the interests and challenges of the role, we know that candidates also want to be enthused about the mission and values of the organisation they might be joining.

IStructE is a charity and the professional body for structural engineers. We have a global membership that has designed many of the world’s iconic structures, as well as many of the buildings and bridges we take almost for granted in our daily lives.

Creating safer structures for the benefit of the public is at the heart of our remit, and this includes environmental sustainability, with structural engineers and the Institution at the heart of the impact construction has on natural resources and climate change.

We are passionate about inclusion and work hard to help those with talent, irrespective of background, to find and develop a route into the profession. Many of our members work to support the world’s most vulnerable communities, especially those living in places prone to natural hazards such as earthquakes and extreme flooding.

If working as part of a staff team of about 80 people and alongside many of our members to address these issues appeals to you, then we would love to hear from you.

The Role

The IT Operations Manager will oversee operational service delivery, supplier and MSP relationships, operational governance, security compliance and service improvement initiatives. You will play a key role in maintaining high levels of service for colleagues and members, while driving efficiencies, enhancing user experience and ensuring operational readiness across the organisation.

To be shortlisted for this post, you must have:

- Strong experience managing infrastructure, cloud, and network operations

- Experience managing suppliers and MSPs, including supplier governance, contract performance management, and operational assurance

- Experience improving operational processes and service quality

- Proven experience managing IT operations teams or coaching/mentoring IT support roles

Experience owning or governing IT Disaster Recovery processes would be advantageous.

What we can offer you:

- 25 days' paid annual leave (rising with service) plus bank holidays and flexi leave

- A pension scheme with up to 9% employer contributions

- Life Insurance

- Private Medical Insurance

- Permanent Health Insurance

- Health Cash Plan

- Employee Assistance Programme

- Season Ticket Loan

- Cycle to Work Scheme

- Continuous Professional Development

Working Conditions:

We are based on the edge of the city, our office is bright, modern and open plan. We are an inclusive and friendly workforce.

Additional Information

For more information, including a full job description and candidate privacy policy, visit our website.

If you require any reasonable adjustments to enable you to complete your application or would like us to apply reasonable adjustments when reviewing your application, please contact us as soon as possible to discuss your needs.

Please note, we reserve the right to close or extend this position, depending on application numbers. Therefore, we urge candidates to apply as soon as possible. Applications are sifted on receipt, and shortlisted candidates are contacted to invite them to an interview.

Applicants who do not have the right to work in the UK and/or require visa sponsorship in order to continue working in the UK cannot be considered.

The Institution strives to have a diverse and inclusive workforce, where we can all be ourselves. We are an equal opportunities employer and value diversity and the perspectives people from different backgrounds bring. Applicants will not be excluded on the grounds of sex, gender reassignment, pregnancy, maternity, race, marital status, disability, age, religion and belief or sexual orientation.

If you feel you have the skills, experience, and expertise we’re looking for and if this post sounds like the challenge you are seeking, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

The Institution of Structural Engineers

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