IQ Group Inc. is a family-owned and locally operated electrical and energy solutions provider based in Springfield, Illinois. We specialize in intelligent power solutions, offering services such as solar installation and maintenance, residential and commercial electrical services, project management, energy efficiency upgrades, and technical consulting. With a focus on sustainability and innovation, our team delivers state-of-the-art engineering solutions tailored to meet the unique needs of each client.

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Role Description

Customer Service And Helpdesk Representatives are vital to the success of any service-oriented business.

They are responsible for addressing customer inquiries, resolving issues, and ensuring a high level of customer satisfaction.

This role involves handling incoming calls and messages, providing information about products and services, troubleshooting problems, and maintaining a positive and professional demeanor at all times.

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Key Responsibilities

Respond to customer inquiries via phone, email, chat, or in person.

Provide accurate information about products and services to customers.

Resolve customer complaints and issues promptly and professionally.

Log all customer interactions in the company’s CRM system.

Follow up with customers to ensure resolution satisfaction.

Collaborate with other departments to address customer needs.

Provide feedback on the efficiency of the customer service process.

Ensure compliance with company policies and procedures.

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Qualifications

High school diploma or equivalent; higher education or certifications in customer service are a plus.

Experience in customer service or helpdesk roles.

Strong communication skills, both verbal and written.

Proficiency in CRM software and MS Office or similar applications.

Excellent problem-solving and conflict-resolution skills.

Ability to work in a fast-paced environment and handle multiple tasks.

Empathetic and patient with a customer-focused attitude.

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Remote Policy

The position is remote within the United States.

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To Apply

Submit your resume to edwardwayne@iqgroups.net to apply for this job.