Role Overview

The Social Impact Senior Specialist plays a hands-on role in delivering and evolving Otis’s global social impact programs that create shared value for the business, colleagues, and communities worldwide. The role sits within the Social Impact Center of Excellence (CoE) in the Global Communications function and works closely with regional partners, nonprofit organizations, third-party providers, and cross-functional stakeholders to ensure programs are well executed, well governed, and engaging.

Reporting to the Vice President, Social Impact, and working closely with the Director, Social Impact, this position offers the opportunity to drive meaningful programs end-to-end while helping colleagues make a positive difference where they live and work. The role combines program management, collaboration, and consistent, impactful, and creative communications in a highly visible, dynamic, and purpose-driven environment.

As part of the Social Impact Center of Excellence (CoE—the team that sets the company’s shared strategy and provides tools that help our global teams bring our social impact programs to life —the Senior Specialist is responsible for the following:

Support the day‑to‑day management of global social impact programs, ensuring activities are well coordinated, on schedule, and aligned with program objectives.
Advance youth STEM learning and community programs, including Made to Move Communities™ and Little Engineers, through scheduling, materials and content readiness, milestone tracking, and volunteer training and support.
Coordinate colleague volunteering and giving initiatives by managing logistics, maintaining program tools (e.g., volunteer and giving platforms) and resources, and responding to inquiries from colleagues and nonprofit partners.
Lead core operational processes, platforms, and third‑party relationships supporting colleague giving and disaster relief programs, including day‑to‑day administration and cross-functional coordination.
Maintain and continuously improve program resources (e.g., templates, playbooks, FAQs, slide decks) to enable consistent global execution while allowing for local adaptation.
Draft clear, engaging internal communications, in collaboration with the Internal Communications CoE and regional communicators, which recognize colleague participation and share impact stories.
Track program activity, milestones, and results, contributing to dashboards and reports that demonstrate progress and impact to leadership.

Experience and Key Qualifications

What you will need to be successful:

The preferred applicant possesses over three years of experience in Corporate Social Responsibility (CSR), social impact, or change management projects. The Social Impact Senior Specialist is a key contributor to the Social Impact CoE and serves a front-line support to internal and external stakeholders This colleague is passionate about creating shared value – delivering business value while addressing community need – and a skilled hands-on contributor.

Bachelor’s degree in a related field (e.g., business, communications, sustainability, nonprofit management) or equivalent relevant experience.
Proven track record of coordinating programs/projects with multiple stakeholders, timelines, and operational detail.
Strong organizational and execution skills, with the ability to manage multiple priorities and deliver accurate, timely outputs.
Clear written and verbal English communication skills, including the ability to create practical resources and updates for varied audiences.
Comfort working across time zones in a remote or hybrid setting.
Demonstrated ability to operate with initiative and sound judgement in ambiguous environments.

Preferred qualifications include:

Proven track record of supporting global colleague engagement programs (volunteering, giving, disaster relief assistance) and/or administering matched giving or volunteer engagement platforms (e.g., Benevity).
Experience developing or improving scalable program resources—including toolkits, templates, workflows, playbooks, or governance materials—to support consistent global delivery.
Working knowledge of ESG concepts and commonly used ESG ratings frameworks, or surveys.
Proficiency in one or more languages in addition to English, combined with demonstrated cultural awareness and the ability to work effectively across diverse geographies.
Experience developing or improving scalable program resources—including toolkits, templates, workflows, playbooks, or governance materials—to support consistent global delivery.

Salary

The United States salary range for this role is $90,000-$110,000. Pay within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, and business or organizational needs.

Location:

Farmington, CT/London, UK (remote-based)

This role is remote-based, with the expectation of overlapping at least four (4) hours per workday with U.S. Eastern Time to enable effective collaboration with global and U.S. based partners.

Preference will be given to candidates located near an Otis country office in EMEA (London, Madrid, Paris, Milan, Berlin) or the AMER regions (Farmington, Palm Beach, FL, Atlanta, GA, Chicago, IL, Sao Paulo, Brazil), to support periodic in-person collaboration, regional engagement, and time zone alignment.

OTIS jobs

Social Impact Senior Specialist