About this Position

The Program Operations Coordinator is responsible for coordinating, supporting and improving key operational and logistical aspects related to new customer inquiries, implementation, and delivery of Sources of Strength programming. Responsibilities also include developing written deliverables and reports for internal and external audiences; communicating with external partners in a variety of formats; and fielding incoming questions from existing and potential customers.

This position requires consistent, clear, and effective communication; the ability to professionally collaborate across multiple internal departments; exceptional organizational skills as well as strong skills in task and time management, proactive planning, and creative problem-solving are required. This position also requires aptitude for clear and professional communication as well as a sense of accountability and resilience. Working with diverse communities, developing and sustaining positive relationships with a variety of clients, collaborators, state level partners, and colleagues is essential to this position. High levels of positivity, humility, humor, authenticity, accountability, and inclusivity are key traits for this position.

Core Responsibilities

This position requires exceptional organization and self-motivation, an aptitude for clear, kind, and professional communication, and established writing and interpersonal skills. The Program Operations Coordinator is essential to ensuring that training processes and coordination are clear, thorough, and well-communicated to local hosts, attendees, and training staff.

Operational and Logistical Coordination

Schedule and support the coordination of training with organizations through phone calls, emails, video conferences, and calendar management.
Update and maintain customer support, contract, and general information systems.
Monitor and improve, as necessary, registration processes, curriculum order processes, and other related administrative workflows, and support long-term strategic planning.
Send pre-training communications to hosts, attendees, and trainers (logistics, host checklists, registration, materials confirmation) using Airtable-driven templates and timelines
Maintain the Sources of Strength Airtable operational database(s) and input accurate data consistently, including shipment tracking information for physical materials.
Utilize Sources of Strength applications and platforms, including Google Calendar, Airtable, Fellow, Slack, Zoom, and the Google Office Suite.

Partner Engagement & Account Management

Serve as a point of contact for new program interest inquiries, conducting 1:1 potential exploratory calls and participating in group webinar sessions with potential customers interested in implementation.
Guide interested partners from first conversation through quote, and contract, with timely and consistent follow-up in collaboration with other staff.
Track inquiries and pipeline status in Airtable and share trends with the Program Operations Supervisor
Serve as the point of contact for executed contracts to ensure clear and consistent customer support and satisfaction as well as compliance with contract timelines and deliverables.
Provide digital access to curriculum for schools that have purchased and been trained in the program, and analyze data to provide reports and recommendations on its effectiveness.
Develop a regular reporting process detailing progress on contract deliverables and spend-down information for both internal and external audiences.

Materials Management

Manage program materials inventory, monitor reorder points, forecast needs, and improve operational efficiency
Process material orders and serve as the main point of contact with our external warehouse partner
Track and share shipping information internally and with partners, and resolve delays or order issues in collaboration with other staff.
Vet vendors, negotiate material prices, and manage supplier relationships.
Participate in regular meetings with the Program Operations Supervisor and the Sources warehouse vendor to coordinate and align material-related processes, monitor reorder points, and problem-solve material-related issues.

Communications, Tracking, and Reporting

Provide consistent, clear, courteous, and effective communication with internal and external partners.
Support internal and external communications through various platforms including emailed newsletters, social media posts, blogs, etc.

Special projects, professional development, and/or other duties as assigned

Engage in and perform short-term or one-time individual or team projects, based on organizational need and individual skills, strengths, professional development goals, or special interests;
Perform other duties and projects as assigned to support organizational objectives and priorities.

As a Sources of Strength Team Member

Attend regular staff meetings, wellness, and professional development days, supervisory meetings w/ supervisor, and in person staff retreats;
Approach the process of social change in diverse communities (indigenous, rural, urban, suburban, conservative/progressive, religious/secular, etc.) with compassion and curiosity, and an understanding that differences in perspective, belief, and opinion are an opportunity for conversation, growth, and education for the communities we work with;
Pursue wellness in your own life by cultivating regular practices around mental health, well-being, resilience, and by engaging our sources of strength;
Complete necessary administrative tasks including expense reports, and timesheets;
Follow all company policies and procedures outlined in our Employee Handbook;
Engage with and participate in suicide prevention coalitions, committees, task forces, etc. in your local community, state, or region, representing yourself and Sources of Strength in giving back to and being involved in your community;
Contribute to creating an equitable and inclusive environment internally and externally by honoring the dignity of others, embracing curiosity over fear, communicating respectfully, and committing to a growth mindset in personal development.

Qualifications

Professional & Communication Skills

Excellent oral and written communication skills
Strong public speaking and presentation skills
Excellent customer service and relationship-building skills
Strong conceptual, networking, troubleshooting, and interpersonal skills
Demonstrated ability to represent the organization in a professional and ethical manner

Operations, Organization, & Problem Solving

Exceptional attention to detail and ability to problem-solve
Excellent organizational, data analysis, and processing skills
Excellent time management skills
Ability to work collaboratively and effectively handle multiple projects on various timelines

Collaboration & Feedback

The ability to give and receive feedback
Receive and provide professional, honest, compassionate, and transparent feedback with community partners and customers, your direct supervisor, colleagues, and organizational leadership
Ability to work collaboratively with Sources of Strength colleagues, including the training team, your direct supervisor, and organizational leadership
Participate in annual performance planning and review process, working collaboratively with your direct supervisor and organizational leadership

Technical Skills

Ability to navigate and use basic audio/visual equipment, presentation software (Zoom), and workplace software (Slack, Airtable, Google Suite, and online platforms including Brevo, DocSend, CustomPoint, Fillout, etc.)

Culture, Diversity & Mindset

Commitment to open and direct communication, organizational change, and creating a positive work environment
An inclusive mentality that recognizes and celebrates diversity
Commitment to actively research, learn, and seek understanding about the diverse communities we serve, independently and in collaboration with Sources of Strength staff
Good sense of humor

Travel may be required up to 20% of the time for training, staff events, and partner engagement.

Physical Requirements

Strongly encouraged to be fully vaccinated and boosted for COVID-19 and the influenza virus.
Continuously required to sit/stand;
Occasionally required to walk, bend, stoop, push/pull, and reach above;
Occasionally required to lift and carry 10 to 50 pounds.

Additional desired (but not mandatory) areas of expertise:

Previous experience with Sources of Strength programming as an Adult Advisor, certified trainer, or implementing school or community staff.
Previous experience or competence with Airtable or similar database system.
Prior experience with marketing, sales, communications, or social media experience
Knowledge of the educational ecosystem

About Sources of Strength

The Sources of Strength mission is To Empower a Well World. We do this by training, supporting, and empowering both youth and adults to positively impact their world through the power of connection, hope, help, and strength. Sources of Strength has become one of the most heavily researched and widely disseminated mental health promotion and upstream prevention programs in the country. We work with schools and communities to increase mental health and wellbeing at an individual, relational, and communal level to reduce risk of suicide, violence, and other adverse outcomes. Sources works in elementary, secondary, university, community, and workplace settings with a focus on creating positive culture change that increases wellness and decreases risk.

Sources of Strength believes that the work of empowering a well world must include working towards justice, equity, inclusivity, and belonging. Individuals, communities, and societies cannot be truly healthy and whole where injustice, inequity, and exclusion exist. We truly believe that a diverse and representative team makes our work stronger, more authentic, and more effective in the communities we serve. We welcome all members of the team to join in co-creating a dynamic organizational culture and shaping the products and services we provide. At Sources of Strength, we also believe that employee physical, mental, and spiritual wellness are critical to our ability to empower a well world, making employee wellness an organizational priority.

Competitive benefits package:

Profit Share Bonus Structure
Employee Ownership (ESOP)
4-day Workweek
Flexible Paid Time Off
Paid Parental Leave
Matching Retirement Contribution (401k)
Fully paid Medical, Vision, Long Term and Short Term Disability Insurance
Generous Family Insurance Policy Coverage
Health Savings Account Contributions by Employer
Flexible Work/Life Balance
Employee Wellness Oriented Culture
Social Enterprise Mission Oriented Business Model

Cover Letter Instructions:

In your cover letter please tell us 1) Why this work, and why Sources of Strength. What draws you to upstream prevention and wellness work? and 2) More about your organization and problem-solving skils, specifically:

Tell us about a time you coordinated something with many details, people, and deadlines, such as an event, a rollout, or an ordering process. What system did you use to stay organized, and what did you do when something fell through the cracks?
OR
Tell us about a time a system, process, or workflow wasn’t working well. How did you figure out what the problem was, what did you change, and what was the result?

Application Process:

Applications are due by 5pm Mountain Time on November 5, 2026
A review of your application may move you to the first step of the interview process with a phone screening
Phone screenings are anticipated to occur the week of November 16
Initial interviews are anticipated to occur the week of November 30
Final panel interviews, as needed, are anticipated to occur the week of December 7 and December 14
Expected start date in January but we will remain flexible to accommodate the needs of our top candidate.

Sources of Strength

Latest Jobs

Program Operations Coordinator