Description
Careit is a tech startup on a mission to end food waste. Our mobile and desktop apps connect restaurants, grocers, corporations, and food vendors with nonprofits that can put surplus food to good use, so great food feeds people instead of filling landfills.
We're a small team that moves fast and measures success in pounds of food rescued. Technology does the heavy lifting, but relationships make it all work. Behind every donation on our platform is a donor and a nonprofit counting on us to keep things simple, reliable, and even a little fun.
We're looking for a Food Donation Coordinator who has worked inside the food recovery world, whether at a food bank, a food rescue organization, or a hunger-relief nonprofit, and knows firsthand what it takes to recruit food donors, onboard community partners, and keep donations moving.
You will work closely with our customer service team to identify and prioritize best matches for partners and programs, and grow the network that keeps surplus food out of landfills and on people's plates. If you've used Careit (or a platform like it) in the field and have ideas about how a national food recovery program could work, this is your chance to build it.
NOTE: This is a remote position. Working hours will be between 9 am and 5 pm PST.
Responsibilities
Donation Logistics and Coordination
- Fastidiously monitor the daily donation activity in the Careit database and act to ensure successful rescues
- Identify and communicate critical needs and opportunities for network expansion
- Monitor incomplete rescues, reschedule new partners where necessary, and ensure users receive proper training to complete rescues autonomously through the app
- Coordinate with clients and partners on donation logistics, including capacity, scheduling, and matching donors to recipients
Data and Process
- Document and track partner interactions accurately using our CRM and outreach platforms
- Use Excel to clean, standardize, and analyze data sets and report on outreach and partner outcomes
- Balance short- and long-term projects, over-communicate status, and manage up to stay aligned with leadership
- Identify and implement opportunities to streamline outreach and partner support processes
Customer Service
- Assist with answering tickets in Careit's help desk
- Provide responsive technical assistance, troubleshoot issues, and ensure partner success across the platform
- Triage incoming requests, resolve what you can independently, and escalate critical issues with clear context
- Collaborate with product and engineering to resolve customer issues and turn partner feedback into a better product
- Contribute to the creation and maintenance of knowledge base articles, training materials, and user guides
Outreach and Network Growth
- Identify and research prospective food donors, nonprofit partners, and local food recovery opportunities
- Initiate outreach through calls, emails, and community channels to grow the Careit network
- Support the expansion of Careit operations into new English- and Spanish-speaking regions
- Serve as the first point of contact for new app users; develop and nurture relationships with food donors, nonprofits, and community partners across our network
- Deliver presentations and training to guide partners through any required onboarding processes for safety and corporate compliance
- Represent Careit at community events and participate in in-person outreach and training as needed
Requirements
- Experience in food recovery, food banking, hunger relief, or a related nonprofit field, ideally with hands-on experience in food donation logistics or donor/partner outreach
- Proven ability to build and maintain relationships with donors, nonprofits, or community partners
- Ability to think and act quickly while juggling multiple tasks and priorities at once
- Strong communication and interpersonal skills across phone, email, virtual meetings, and presentations
- Excellent organizational skills with close attention to detail and data integrity
- Intermediate Excel skills with the ability to clean, standardize, and manage data sets
- Ability to work independently and make sound decisions on when to escalate issues
- Proficiency in CRM systems, Google Suite, Zoom, and other customer support tools
- Advanced aptitude with mobile and desktop applications and basic technical troubleshooting
- A customer-first mindset and pride in delivering exceptional service
- Enthusiasm for our mission of keeping good food out of landfills
Preferred Qualifications
- Experience using Careit or a similar food donation/recovery platform
- Experience using AI tools (e.g., ChatGPT, Claude) to work more efficiently
- Familiarity with food recovery legislation such as California SB 1383
- Experience in customer support or account management, especially in tech
- Strong analytical skills with an understanding of data management best practices
- Fluent in English; bilingual in Spanish is a strong plus
Application Requirement:
As part of your application, YOU MUST submit a video no longer than 2 minutes answering the question: "What role does food play in your life?" You can use Loom or a video-sharing platform of your choice to create the video and share the link in the field on the application. Applications without a video will not be considered.
APPLICATIONS WITH NO VIDEO WILL NOT BE CONSIDERED.
We offer a health reimbursement arrangement (HRA), generous paid vacation and sick leave, plus room to grow with the company as we scale. Raises and incentives are awarded based on performance. If you are a self-motivated individual with a passion for technology, sustainability, and making a positive impact, we'd love to hear from you.
