Senior Director of Supportive Services

SHARE Cancer Support • Full-time • Remote (New York, New York, United States) • $75k - $90k / year • 2w ago

About SHARE

SHARE Cancer Support is a national nonprofit, 501(c)(3) organization that provides critical support for the emotional and practical challenges that come with a diagnosis of breast or gynecologic cancer, while also delivering life-saving information about signs, symptoms, and screenings through on-the-ground community education. Established in 1976, SHARE is committed to serving people of all races, cultures, backgrounds, and identities.

SHARE’s dedicated staff and volunteers—many of whom have faced their own diagnoses—understand the needs of the diverse communities we serve. We provide a comprehensive range of services in multiple languages, free of charge. We approach every situation with deep empathy, and every voice is welcome, valued, and heard. Our goal is to ensure that everyone has access to the support and information they need to feel connected, informed, and empowered as healthcare consumers because no one should face cancer alone.

Position Overview

The Supportive Services Director provides strategic and operational leadership for SHARE's patient support services, including support groups, support lines, patient navigation, and community outreach. The Director is responsible for continuously improving an integrated service delivery model that ensures high-quality, equitable, and culturally responsive support across all cancer types and communities served by SHARE. This role oversees strategy, staff and volunteer leadership, quality assurance, program evaluation, workflow development, partnerships, and the expansion of innovative support services that improve access, engagement, and patient outcomes.

Essential Functions & Responsibilities

Lead and standardize SHARE's supportive services infrastructure and SOPs, including support groups and support lines, across disease areas, languages,and communities.
Oversee and support the Support Group Coordinator and Support Lines Manager, providing strategic direction, supervision, and accountability for their respective areas of work.
Oversee and support the Patient Navigation Team and Community Engagement Director.
Support the evolution of community engagement work.
Ensure all supportive services operate as a cohesive, patient-centered system by promoting collaboration, standardized practices and shared goals across teams. Work closely with the Chief Program Officer and Senior Director of Educational Programs to integrate support services and educational programming, creating a seamless experience for patients and caregivers.
Assess and continuously evaluate SHARE's support lines and support groups to identify gaps, opportunities, and emerging needs. Lead the development, standardization, and continuous improvement of these programs to ensure they are high-quality, evidence-informed, equitable, and sustainable.
Serve as the primary point of contact for Spanish-language supportive services coordination, ensuring that bilingual volunteers and participants are supported across disease areas.
Collaborate closely with disease area Program Directors, the Director of Health Outcomes and Strategic Partnerships, the Community Engagement Director, and the Data/Eval team to ensure that support services are informed by community needs, data, and an equity lens.
Update, oversee and provide initial training for volunteers and ongoing volunteer education.
Develop a resource hub for volunteer use containing SOPs, documentation, recordings, etc.
Additional duties/special projects as needed.

Qualifications

6+ years of experience in supportive services, social work, counseling, or a related field, including 2+ years in a people management role.
LCSW or equivalent licensure required; MSW or related master's degree preferred.
Bilingual in English and Spanish is required.
Demonstrated experience building or managing programs from the ground up, with a strong orientation toward process development, standardization, and documentation.
Comfort with data and program evaluation; ability to translate support line and support group information into actionable strategy.
Background in oncology, cancer support, or a related health field is required.

Equal Employment Opportunity Statement

SHARE Cancer Support is committed to providing equal employment opportunity to all employees and applicants. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, veteran status, pregnancy, or any other characteristic protected by federal, state, or local law. This commitment applies to all aspects of employment, including recruitment, hiring, training, promotion, compensation, benefits, and termination.

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