Position Summary

Urban Alliance Baltimore is seeking an experienced youth development professional to serve as a Program Coordinator supporting high school students participating in paid internship and apprenticeship pathways.

The Program Coordinator is responsible for delivering high-quality program implementation, managing a student caseload through structured coaching and case management, facilitating professional development workshops, and maintaining strong partnerships with employers, schools, and families.

This role serves as the primary point of contact for assigned students and workplace mentors, reporting to the Program Manager. The ideal candidate is relationship-driven, organized, and comfortable upholding clear expectations in professional settings while providing structured support to students.

About Urban Alliance

Urban Alliance (UA) believes that all young people deserve equal access to meaningful work experience, professional networks, and skill development opportunities that lead to economic mobility. For more than 30 years, UA has partnered with schools and employers to provide professional training, paid internships and apprenticeships, individualized coaching, and post-secondary planning support for young people from historically excluded communities.

Responsibilities

Student Case Management & Coaching

· Manage and support a cohort of high school students participating in paid internships or apprenticeship programs

· Monitor students’ professional, academic, and workplace performance

· Conduct structured 1:1 coaching sessions focused on workplace readiness, professional growth, and post-secondary planning

· Support students in meeting program benchmarks, including attendance, workplace expectations, hour requirements, and credential completion (as applicable)

· Provide individualized guidance on resume development, LinkedIn profiles, interview preparation, and college or career pathways

· Maintain timely and accurate case notes and documentation

· Implement performance improvement plans as necessary to ensure students are held accountable and given opportunities to grow

Workshop Facilitation & Workforce Training

· Facilitate professional development workshops before and throughout student work placements

· Deliver a polished and curated curriculum focused on workplace skills, communication, accountability, and career exploration

· Create engaging, structured learning environments that reinforce high expectations

· Foster a collaborative environment that allows students to learn from each other and develop positive relationships

· Debrief workplace experiences and help students translate challenges into learning opportunities

Employer & School Relationship Management

· Serve as the primary liaison for assigned employer partners, workplace mentors, and school staff

· Support mentors in structuring student work plans and professional development opportunities

· Conduct bi-weekly check-ins and structured site visits (as assigned)

· Facilitate performance evaluations

· Troubleshoot and mediate workplace conflicts

· Maintain professional relationships with school staff, families, and community partners

· Represent Urban Alliance at recruitment events and community meetings as needed

Program Implementation & Data Management

· Track and monitor student attendance, workplace hours, and performance benchmarks

· Document student progress in organizational data systems

· Collaborate with the Program Manager and evaluation team to respond to data requests

· Ensure compliance with program requirements and reporting timelines

Qualifications

· Bachelor’s Degree strongly preferred

· At least two years of experience in youth development, education, workforce development, or a related field

· Experience providing case management, advising, or coaching to high school students

· Teaching or group facilitation experience required

· Strong relationship-building skills with youth and adult stakeholders

· Excellent written and verbal communication skills, including conflict mediation

· Strong organizational and time-management skills

· Proficiency in Microsoft Office or Google Workspace

Desired Characteristics

· Demonstrates professionalism and consistency when upholding program expectations

· Communicates expectations clearly and addresses concerns directly and respectfully

· Maintains composure and sound judgment in challenging situations

· Follows through on commitments and meets established deadlines

· Exercises strong judgment and takes initiative to make thoughtful decisions independently within the scope of the role

· Collaborates effectively within a team environment

· Demonstrates commitment to racial equity and expanding economic opportunity

What Success Looks Like

· Students meet attendance, hour, and performance benchmarks

· Students build lasting, impactful relationships with peers and UA staff

· Partners feel supported and engaged

· Workshops are consistent, well-facilitated, and impactful

· Documentation is timely and accurate

· Workplace issues are addressed proactively and professionally

Compensation & Benefits

At Urban Alliance one of our core values is taking care of each other, and this includes offering competitive benefits, paid time off, and options for remote work. The salary for this position is between $51,000 and $58,000 depending on experience. In addition to having paid time off between December 25th and January 1st, you can accrue up to 18 days (about 2 and a half weeks) of paid time off (PTO) plus 10 paid federal holidays, 5 sick days, as well as birthday and diversity paid holidays. After 3 years of employment, additional PTO days are provided. Depending on the calendar, additional paid closure days and early closure days are established each year. Our benefits include a comprehensive health plan with 90% individual healthcare coverage for employees; 403(B) retirement plans with a 3% match; pre-tax commuter, health, and childcare benefits; and whole life insurance.

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