Description

The Community Engagement team (as part of Corporate Affairs) is seeking a dynamic Community Engagement Coordinator to help drive volunteerism and strengthen Citizens’ impact in the communities we serve. This role supports enterprise-wide community initiatives through project management, event coordination, and storytelling that highlights our commitment to giving back. The ideal candidate is organized, detail-oriented, and passionate about community engagement, with strong communication skills and a collaborative mindset.

As part of the Community Engagement team, you will:

Activate volunteer opportunities, including skills-based, in-person and virtual engagements.
Coordinate events and manage logistics to ensure successful community partnerships and a positive colleague experience.
Develop compelling content and presentations that showcase Citizens’ community impact.
Support charitable giving and grant administration for national nonprofit partners.
Uphold compliance standards and maintain accurate reporting across programs.

The Community Engagement Partner will be responsible for:

Volunteerism and Project Management

Identify and manage colleague volunteer opportunities, including skills-based, in-person and virtual volunteer engagements to maximize colleague participation and experience as well as community impact.
Provide project management support for enterprise-wide strategic initiatives by collaborating with internal and cross functional team members.
Serve as primary manager of driving volunteerism, confirming that volunteer opportunities are entered in our volunteerism database, ensuring that a sufficient number of volunteers have signed up for opportunities, and confirming that volunteer hours and impact are being captured in the system.

Communications & Storytelling

Curate and develop compelling content, including photos and stories, for internal and external channels to highlight Citizens’ community impact.
Create visually engaging, metrics-driven presentations for senior leadership and key stakeholders for a variety of partnerships and programs.
Deliver monthly volunteer reports and insights to business lines to inform engagement strategies.
Manage survey systems to collect and analyze data for signature programs, initiatives and strategic partnerships, ensuring continuous improvement.
Maintain and optimize volunteerism communications on the company Intranet and channels like Teams to drive awareness and engagement.

Event & Meeting Coordination

Maintain calendars and internal communications to inform colleagues of community events.
Schedule internal meetings and assist in preparing agendas, briefings, and materials.
Support partner community events, including managing invitations, developing agenda/run of show, tracking RSVPs, event logistics and activity follow up.

Grant Administration & Charitable Contributions

Support charitable giving processes, including budget forecasting and payment accuracy through CyberGrants.
Collaborate with the Portfolio Impact Manager to ensure strategic partnerships align with brand and community engagement objectives.

Branding & Logistics

Manage Citizens branding elements at events and attend events as appropriate.
Manage and source branded collateral and promotional items to support engagement initiatives.
Oversee and process collateral and promotional orders, as well as manage the community engagement activation budget.

Compliance

Ensure strict adherence to corporate risk and compliance guidelines to support favorable audit outcomes.

Required Qualifications

1–3 years of experience in corporate communications, marketing, or nonprofit sectors. Other related work experience will be considered.
Strong organization and time management skills
Ability to manage multiple tasks and deadlines in a fast-paced environment.
Strong writing, verbal, and problem-solving skills.
Experience in project management and engaging key stakeholders in the process
Strong written and oral communication skills
A high-level understanding of the nonprofit sector and volunteerism
Demonstrated ability to produce metrics and measurement to assess impact
Proficiency in Microsoft Office Suite (PowerPoint and Excel preferred).

Desired Qualifications

Data visualization and analytics skills

Work Schedule

Full-time: 40 hours/week (4 days a week in office)
Standard hours: 8:30 AM – 5:00 PM (evenings/weekends as required)
Occasional travel between cities

Base salary only roles:

Pay Transparency

The salary range for this position is $28.00 - $33.00 per hour. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience.

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits.

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Benefits

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

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Community Engagement Coordinator