About Mobile Citizen:

Mobile Citizen is a social enterprise dedicated to expanding access to affordable internet and digital inclusion. Through strategic partnerships with and innovative connectivity solutions for schools, libraries, nonprofits, and community organizations, Mobile Citizen helps bridge the digital divide and ensure that more people can participate fully in education, employment, healthcare, and civic life. Mobile Citizen is a wholly owned subsidiary of Voqal Partners, a philanthropic nonprofit that advances collective liberation by investing in community-led solutions, bold advocacy, and systems change.

The Role:

The Managing Director of Sales and Operations is responsible for driving sustainable Business-to-Business (B2B) growth while leading and strengthening the systems, teams, strategy, and customer experience that support it. The Managing Director will lead and oversee Mobile Citizen’s daily operations across sales, customer service, marketing and communications, data and reporting, budget management, and organizational adherence to telecommunications-related regulatory requirements.

The Managing Director will establish and nurture a strong relationship with nonprofit organizations, understand their unique needs, and demonstrate the value of partnering with us to deliver reliable, low-cost, high-speed, uncapped, wireless, mobile internet access to public institutions and members of the community that they serve. This important work ensures people can connect to the internet for school, for work, for healthcare, for fun, and for other essential daily activities.

Responsibilities:

Lead and grow B2B division.
Implement and continuously refine the go-to-market (GTM) approach.
Evaluate and improve operational systems and workflows to support growth.
Manage, support, and develop an existing cross-functional team.
Ensure customers and partners receive responsive, high-quality service.
Develop and maintain strong working relationships with vendors and suppliers.
Oversee marketing, communications, digital strategy, and customer engagement efforts.
Identify future staffing and organizational needs as the business evolves.
Stay current on industry trends, customer needs, and emerging opportunities in B2B sales.

Qualifications:

Experience supporting and scaling B2B sales, growth, or revenue-generating function.
Experience contributing to partnership development and go-to-market strategy.
Experience building systems, improving workflows, and using data to guide decisions.
Experience leading cross-functional teams (sales, marketing, customer experience).
Experience in telecom or digital infrastructure a plus.
Proven success in operations, business development, and general management.
Familiarity with CRM systems, sales tools, or operational reporting systems.
Mission-driven experience or work in nonprofit/social impact environment a plus.
Experience managing teams and vendors in a remote environment strongly preferred.

Voqal Partners jobs

Mobile Citizen Managing Director, Sales and Operations