Position Summary

JOB DESCRIPTION

The Social Compliance Manager leads the execution of WSI’s factory social responsibility program across key suppliers and factories. This role manages social compliance audits, remediation, supplier training, and capacity-building efforts to support long-term improvements in responsible sourcing and factory performance. The Manager partners with vendors, factories, Brand teams, regional teams, and external stakeholders to ensure WSI expectations are understood, risks are addressed, and program standards are applied consistently.

Key Responsibilities

Lead and execute WSI’s social responsibility program across assigned factories, vendors, and sourcing regions.
Manage the third-party audit process, including audit scheduling, report review, corrective action tracking, performance monitoring, and cost management.
Monitor factory remediation plans and provide guidance to vendors and factories to support timely, sustainable improvements.
Assess audit findings, supplier performance trends, and key risk areas; escalate high-risk issues or potential crisis situations to management.
Communicate WSI social responsibility requirements, protocols, and expectations to vendors, factories, Brand teams, and regional partners.
Develop and deliver training to factories, vendors, and internal teams to increase awareness of WSI standards and remediation expectations.
Provide guidance, direction, and support to associates, cross-functional partners, or external service providers involved in audit review, supplier follow-up, remediation tracking, and program execution.
Support compliance with applicable local labor laws, human rights expectations, and supply chain due diligence requirements, including forced labor risk mitigation and traceability-related actions.
Build strong relationships with internal and external partners to influence decisions, secure supplier commitment, and drive continuous improvement.
Serve as a subject matter resource on local law requirements, social compliance best practices, remediation approaches, and responsible sourcing expectations.
Support implementation and maintenance of audit databases, tracking tools, reporting processes, and supplier performance documentation.
Research and recommend industry or regional best practices to strengthen WSI’s social responsibility program.
Travel internationally as needed to support supplier engagement, training, audits, remediation, and regional alignment.

Qualifications

Bachelor’s degree in business, social sciences, sustainability, supply chain, human rights, international relations, or a related field.
8+ years of experience in social responsibility, social compliance, responsible sourcing, supplier monitoring, or related work.
2+ years of management, leadership, project leadership, or indirect team oversight experience preferred.
Strong knowledge of social compliance audit programs, corrective action management, factory remediation, and supplier capacity building.
Experience with human rights due diligence, forced labor risk management, supply chain traceability, or responsible recruitment preferred.
Strong communication, presentation, stakeholder management, and influencing skills.
Ability to work independently and collaboratively across diverse cultures, functions, and geographies.
High integrity, sound judgment, strong problem-solving skills, and a demonstrated passion for corporate social responsibility.
Proficiency in Microsoft Office, including Word, PowerPoint, Excel, and related reporting or database tools. Our Culture & Values We believe that taking care of our people is vital to our success and we strive to offer equitable and transparent practices for all. We prioritize connection, growth, and wellbeing.

People First

Putting People First means investing in overall well-being and opportunities to grow and advance within the organization. Depending on the position and location, here are a few highlights of what benefits may be available:

Benefits

A generous discount on all WSI brands

A 401(k) plan and other investment opportunities

Paid vacations, holidays, and time off to volunteer

Health benefits, dental and vision insurance, including same-sex domestic partner benefits

Tax-free commuter benefits

A wellness program that supports your physical, financial and emotional health

Continued Learning

In-person and online learning opportunities through WSI University

Cross-brand and cross-function career opportunities

Resources for self-development

Advisor (Mentor) program

Career development workshops, learning programs, and speaker serie

WSI will not now or in the future commence an immigration case or "sponsor" an individual for this position (for example, H-1B or other employment-based immigration).

This role is not eligible for relocation assistance.

Williams-Sonoma, Inc. is an Equal Opportunity Employer. Williams-Sonoma, Inc. will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance, or other applicable state or local laws and ordinances.

The expected starting pay range for this position is $115,000 - $125,000. Applicable pay ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. In addition to competitive pay, compensation may include a variety of other components like benefits, paid time off, merit, and bonus opportunities.

About Us

Our Company

Founded in 1956, Williams-Sonoma, Inc. is the premier specialty retailer of high-quality products for the kitchen and home in the United States. Our family of brands are Williams Sonoma, Williams Sonoma Home, Pottery Barn, Pottery Barn Kids, Pottery Barn Teen, Rejuvenation, West Elm, Mark & Graham, Outward, and GreenRow. These brands are among the best known and most respected in the industry. We offer beautifully-designed, stylish and functional products for every area of the home, including the kitchen, living room, bedroom, home office, closet, laundry room and even outdoor spaces. We've seen some big changes since our first brick-and-mortar store opened more than half of a century ago. What hasn't changed is our passion for high-quality products, functional design, outstanding customer service, and enhancing the lives of our customers and the communities where we operate. Today, we're a multi-brand, multi-channel, global enterprise supported by state-of-the-art technology and some of the most talented teams in retailing - and we're always looking for new energy and ideas.

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Social Compliance Manager