JOB DESCRIPTION

Job Title: Communications & Engagement Officer

Full time (35hrs/week)

Salary: £31,300 p.a.

Reports to: Communications & Engagement Manager

Job Purpose:

The Communications & Engagement Officer supports the busy Fundraising and Communications team to deliver effective communications that grow and mobilise Peace Direct’s audiences to take action. This role is responsible for coordinating and delivering digital content and managing day‑to‑day activity across email, web and social channels to increase engagement, supporter conversion and unrestricted income. This role supports wider communications activities across the organisation, including content collection, consent and internal communications. It also works to provide administrative support to the whole team, supporting the strategic efforts to increase Peace Direct’s unrestricted income and grow our voice and visibility.

Key Responsibilities:

1. Digital content and engagement

Support the Digital Fundraising & Engagement Manager to deliver Peace Direct’s Digital Engagement strategy by:

Supporting Peace Direct’s digital engagement strategy across email and social media, creating content that reflects Peace Direct’s mission and values and supports fundraising, influencing and visibility goals. including:

o Contributing to the development of content, in collaboration with the wider F&C team, Peace Direct partner and other local peacebuilders, identifying opportunities to use digital channels to amplify partner storytelling, publications, media and advocacy work.

o Support the Digital Fundraising & Engagement Manager with the implementation of strategies for LinkedIn and Instagram to increase engagement and income.

o Drafting compelling, accessible creative content that engages our audiences and grows Peace Direct’s reach and impact

o Set-up, segmentation and testing of audiences across email and social platforms

o Supporting the Digital Fundraising and Engagement Manager to monitor and report on performance across digital communications platforms, using data and insights to inform content decisions and share recommendations with the team.

Overseeing Peace Direct’s website content, updating posts and pages as directed. Conducting reviews of content which may need updating or removing.
Using AI in line with Peace Direct’s policy to support content creation for our digital platforms.

2. Communications and content collection

Support the Communications & Engagement Manager in delivering effective communications across the organisation and with external audiences. This includes:

Supporting the F&C team with ad hoc content collection and other communications activities as required, including consent processes and coordination with other teams
Overseeing the Content SharePoint site, ensuring all content is correctly stored and labelled with relevant consent forms in place.
Creating internal communications products such as PD News.
Supporting the Senior Communications Officer to develop and deliver communication plans for the launch and ongoing promotion of Peace Direct outputs, ensuring these reach audiences effectively across channels.
Providing tech support for PD hosted online events, supporting colleagues with setup, access and running of sessions.

3. Administration and fundraising support

Supporting the Senior Fundraising Officer and Senior Data & Systems Officer to coordinate postal appeals, donor thanking, and other supporter stewardship tasks as required.
Support Gift Aid administration.
Support legacy administration.
Provide scheduling, meeting support and basic finance admin (monthly budget tracking, invoices, payment cover sheets, PO tracking).
Maintain filing systems, content libraries, and GDPR-compliant record keeping.
Support Head of F&C in overall team coordination, including planning of team-wide activities (e.g. meetings, team days, workshops, training sessions).
Provide coordination and logistical support for F&C team international travel, including liaising with external providers for travel and accommodation bookings.

4. Collaboration and shared responsibilities

Contribute to team‑wide planning, reflection and learning
Work effectively across the organisation, contributing to a culture of collaboration, learning, accountability, and wellbeing.
Champion ethical, decolonised and values‑led digital communications across Peace Direct and with relevant external contacts.

Person Specification

Essential:

Ability to manage multiple priorities and work collaboratively across teams, including coordinating with colleagues and external stakeholders.
Ability to follow processes and learn new systems quickly and effectively.
Experience providing administrative and operational support to a busy team, with strong organisational skills and attention to detail.
Experience in interacting regularly with a range of supporters or customers
Excellent copywriting and editing skills.
Experience using data and insights (e.g. analytics, email metrics, A/B testing) to monitor performance and inform decision-making.
Experience managing website content, including updating pages and maintaining accurate, engaging digital content.
Commitment to ethical, inclusive and values-led communications, including understanding of consent, safeguarding and responsible storytelling.

Desirable

Experience supporting online events, including promotion, delivery support and post-event engagement.
Strong social media management experience, including content planning, publishing and active community engagement.
Knowledge of digital accessibility best practice, such as plain English, inclusive language and accessible formats.
Experience in translating complex or technical content into clear, compelling, audience-focused messaging.
Experience delivering digital communications across email, web and social to drive engagement, supporter action and/or fundraising performance.
Additional language skills (e.g. French, Spanish or Arabic).

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Communications and Engagement Officer