STORE MANAGER
Full-Time Position
Preferred Start Date: ASAP
Are you inspired to help a small organization reduce single-use waste and build a new low-waste model for the grocery industry? Come join our team :)
Re-Up Refills is seeking a full-time Store Manager to serve as the lead staff person for our mission-driven organization. This role leads both the high-visibility, customer-facing operations of our Oakland retail location and the behind-the-scenes infrastructure that supports our operational growth and development. The Store Manager ensures that our low-waste grocery model runs smoothly and our facilities remain in peak condition. Key responsibilities for this role include but are not limited to:
- Retail Operations & Staff Management: Act as the lead staff person for the customer-facing portion of the low-waste grocery store. You will manage the retail team, ensuring exceptional service and education for customers transitioning to a zero-waste lifestyle as well as a growing and sustainable staff culture.
- Facilities Oversight & Management: Develop, document, and improve operational systems for all Re-Up facilities, ensuring they are clear, effective, and consistently implemented by the team.
- Organizational Alignment: Work closely with ownership to ensure that daily store operations and facility management align with Re-Up’s core values of transparency, integrity, and ecological stewardship.
ABOUT THE RE-UP REFILL SHOP
Since 2019, Re-Up Refills has provided bulk groceries in refillable containers with a mission to create a better grocery system, where waste is minimized, products are responsibly sourced, and consumers are informed about environmental and social issues. Groceries… without all the waste.
In 2025, we diverted more than 175,387 single use plastic containers... that's 217.09 cubic yards of trash — enough to fill 109 commercial dumpsters!
Our mission-driven business, and our small adjacent waste reduction non-profit, WasteWhat, are interested in what's good for the planet long term, but also for our team and the surrounding community. We strive to rethink the way we consume, and to offer a system that replaces single-use waste with a more circular alternative.
ABOUT THE ROLE
The Store Manager is the lead staff person responsible for overseeing day-to-day operations at the refill shop and ensuring a seamless, low-waste grocery experience. This multifaceted role requires working collaboratively with Re-Up’s Owners, Assistant Store Manager, and Sales Associates to serve the recurring and urgent needs of all operations — including the brick-and-mortar retail location and the warehouse. By providing leadership across retail operations and operational systems, the Store Manager ensures the organization operates efficiently while advancing our mission to reduce waste. The Store Manager’s core responsibilities will include, but are not limited to:
Retail Leadership & Staff Management
- Lead day-to-day shop operations and uphold customer service standards.
- Supervise, coach, and develop the Assistant Store Manager and Sales Associates.
- Own storewide communication rhythms (task logs, staff communications, updates, expectations, etc.).
- Manage staff schedules.
- Maintain strong execution of shop standards (cleanliness, merchandising, stocking, task completion, etc.).
- Lead regular staff meetings and performance check-ins.
- Maintain visual merchandising standards and ensure displays remain organized, stocked, and aligned with shop presentation goals.
Coverage, On-Call & Operational Continuity
- Co-manage and execute the on-call / relief coverage system with the Assistant Store Manager.
- Coordinate coverage for callouts and gaps, ensuring operational continuity without owner intervention.
- Ensure store and facility issues are triaged appropriately and resolved quickly.
Training & Hiring (In Partnership With Ownership)
- Support the interview process in collaboration with ownership.
- Oversee and manage onboarding and training plans.
- Ensure holistic and consistent training execution.
- Maintain training documentation and refresher practices so staff remain confident and competent.
Workplace Compliance & Staff Relations
- Maintain required documentation and ensure issues are handled timely and professionally.
- Implement workplace policies and applicable agreements in day-to-day operations.
- Follow established procedures for investigations, grievances, and discipline in coordination with ownership as needed.
Facilities & Operations Oversight (Shop / Warehouse)
- Oversee systems that keep the shop and warehouse clean, safe, functional, and well-organized.
- Oversee and improve all operational documentation (task logs, procedures, cleaning processes, safety protocols, receiving / check-in processes).
- Coordinate with outside contractors when needed and maintain a reliable vendor / contractor list.
- Manage and nurture community partnerships, including CSA programs, in-kind donation relationships, and in-store partner activations
- Maintain and manage current wholesale and B2B accounts, ensuring they are structured for scalability without adding organizational stress.
- Identify and develop new B2B and wholesale opportunities in coordination with ownership.
- Oversee pest prevention and management systems (systems executed by Assistant Store Manager).
- Maintain and improve site safety and security systems across all facilities, including protocols for opening/closing, incident response, and vendor access
Customer Support & Quality Control
- Ensure timely, accurate, and kind responses to customer issues across in-store and all digital channels.
- Oversee e-commerce fulfillment systems and accuracy.
- Uphold standards that support strong reviews, retention, and a consistently welcoming customer experience.
Basic Financial & Operational Reporting (With Ownership Support)
- Monitor operational expenses (maintenance, vendors) and report trends, risks, and opportunities to ownership.
- Identify practical cost-saving opportunities that do not compromise staff culture, compliance, or customer experience.
Success In This Role
- All Re-Up facilities are consistently clean, calm, and well-run, with strong staff and customer satisfaction.
- Staff feel supported, trained, and clear on expectations.
- Coverage and scheduling are stable and predictable.
- Facility issues are addressed quickly and are well-documented.
- Owners are not essential to daily operational continuity.
ABOUT YOU
Competencies and strengths that will make one a good fit for this role include those listed below. We are open to applicants with varying levels and types of experience, provided that the applicant displays the skills required to successfully execute the job described above.
Qualifications & Strengths
- 2+ years of management experience in retail, grocery, hospitality, or operations (or equivalent)
- Strong people leadership: coaching, communication, accountability, and conflict navigation
- People-oriented and excited to educate team members and customers
- Highly organized in both physical spaces and digital systems (Google Workspace)
- Practical problem-solving and follow-through, comfortable owning details
- High level of emotional maturity and a desire to keep learning
- Alignment with Re-Up's mission and values
ADDITIONAL DETAILS
Position Requirements
The ideal candidate has a clean driving record with a valid driver’s license, and is digitally organized and highly proficient in basic computer skills, including the Google Suite (e.g. Google Sheets, Docs, Gmail, Drive).
Physical Demands
This position involves being on one’s feet and standing for some shifts. The position also involves sitting, squatting, and needing to lift, carry, and pour heavy liquids comfortably.
Compensation
This is a full-time position with an annual salary range of $62,000 – $70,000, depending on experience, and is eligible for overtime as required under California law.
Benefits include:
- 30% – 40% discount on all in-store items
- Monthly healthcare subsidy of $250
- 8 hours of paid Civic Engagement time annually
- California paid sick leave, accrued over time
- Re-Up SIMPLE IRA with up to 3% employer match after two years
- 10 days accrued paid time off, inclusive of Re-Up's 4 established holidays
- Flexible unpaid time off, subject to owner approval and shop needs
Schedule
The Store Manager position is a full-time, 40 hours per week role. The schedule will generally be consistent week-to-week once established, while allowing for some flexibility based on operational needs. The Store Manager and the Assistant Store Manager will coordinate schedules so that one manager is present in the shop during most operating hours whenever possible. Availability during high-traffic days and times, including weekends, is generally required. A typical work day is generally around 8 hours, though scheduling may vary depending on store needs. This position will also coordinate on-call and relief shift coverage with the Assistant Store Manager to ensure management coverage in the event of call-outs or unexpected staffing gaps.
Supervision
This position reports to Re-Up ownership.
Location
6025 College Ave, Oakland, CA 94618.
APPLICATION DETAILS
We value the diversity of insight, perspective, and experience brought by people from diverse backgrounds. This includes Black, Indigenous, Latino, Asian people, LGBTQ, gender non-conforming people, and people with disabilities. We affirmatively seek to advance the principles of equal employment opportunity.
To Apply
Please submit a one-page cover letter, resume, and two professional references to co-founder, Carly Fishman, carly@wastewhat.org. We will be evaluating applications on a rolling basis, and will keep this job posting up until the role has been filled. If you have any questions about applying, please contact carly@wastewhat.org.
We are excited to meet you, to work together, and to create a grocery system… without all the waste!
