ASSISTANT STORE MANAGER
Full-Time Position
Preferred Start Date: ASAP
Are you inspired to help a small organization reduce single-use waste in the Bay Area? Want to work with a team actively working to build a new low-waste model for the grocery industry? Come join our team :)
Re-Up Refills is seeking a full-time Assistant Store Manager to serve as the primary executor of day-to-day shop and warehouse operations. This role works closely with the Store Manager to implement systems, maintain operational performance, and ensure that all retail and facilities tasks are carried out thoroughly and consistently. While the Store Manager holds oversight vision and strategic management of the shop and facilities, the Assistant Store Manager is responsible for executing, maintaining, and upholding those systems in real time. Key responsibilities for this role include but are not limited to:
- Retail Operations Execution & Staff Support: Execute daily retail operations and ensure all customer-facing systems are implemented effectively. Support Sales Associates in real-time troubleshooting and uphold exceptional service standards for customers transitioning to a zero-waste lifestyle.
- Facilities Implementation & Upkeep: Carry out maintenance, organization, cleaning, and operational procedures for the retail shop and warehouse. Ensure all spaces remain clean, safe, stocked, and fully functional according to established protocols.
- Operational Systems Execution: Implement and develop operational systems, ensuring tasks and processes are completed accurately and consistently.
- Organizational Alignment: Work closely with the Store Manager to ensure day-to-day operations reflect Re-Up’s core values of transparency, integrity, and ecological stewardship.
ABOUT THE RE-UP REFILL SHOP
Since 2019, Re-Up Refills has provided bulk groceries in refillable containers with a mission to create a better grocery system, where waste is minimized, products are responsibly sourced, and consumers are informed about environmental and social issues. Groceries… without all the waste.
In 2025, we diverted more than 175,387 single use plastic containers... that's 217.09 cubic yards of trash — enough to fill 109 commercial dumpsters!
Our mission-driven business, and our small adjacent waste reduction non-profit, WasteWhat, are interested in what's good for the planet long term, but also for our team and the surrounding community. We strive to rethink the way we consume, and to offer a system that replaces single-use waste with a more circular alternative.
ABOUT THE ROLE
The Assistant Store Manager is a hands-on operational leader responsible for executing the day-to-day systems that keep the refill shop and warehouse running smoothly. This role works collaboratively with the Store Manager, Ownership, and Sales Associates to ensure tasks are completed thoroughly, consistently, and efficiently. Where the Store Manager focuses on high-level oversight, documentation development, and strategic improvement, the Assistant Store Manager ensures systems are implemented accurately, safely, and efficiently on the ground. The Assistant Store Manager will be responsible for a wide range of tasks including, but not limited to:
Retail Operations & Shift Leadership
- Execute day-to-day shop operations and maintain strong customer service standards.
- Serve as acting shift lead during assigned shifts and support Sales Associates in real time.
- Ensure shop cleanliness, visual standards, merchandising, and task completion during shifts.
- Provide coaching and operational support to staff during busy periods.
- Serve as part of the on-call coverage system for callouts or shift gaps.
Inventory, Supplies & Product Flow
- Support inventory counts / shore-up’s, organization, and restocking systems.
- Maintain and order office, shop, maintenance, containers/tops, and first aid supplies inventory.
- Support product receiving, transfers, and container organization.
- Assist with wholesale order preparation and pickup coordination.
- Manage weekly transfer loads from warehouse to retail location using the company van, including lifting, filling, moving, stocking, and organizing inventory (regular physical work, moving 20+ containers of 45 lbs or more).
Warehouse & Shipping Operations
- Maintain warehouse organization, storage, and product flow.
- Manage freight deliveries, dairy deliveries, all other local deliveries / product pick-up’s, and local product transfers using company van.
- Includes confidently using ladders and a forklift to move and store inventory (forklift certification will be completed after hire).
- Coordinate wholesale pickups and other logistics systems as needed.
Facilities & Maintenance Execution
- Coordinate vendor relationships for facilities-related services (janitorial, waste, pest, repairs), ensuring schedules and records are up to date.
- Carry out routine maintenance, cleaning, and deep cleaning procedures in conjunction with staff and vendors.
- Troubleshooting issues with equipment (soap machines, van, forklift, etc.) and coordinating with the Store Manager when outside contractors are needed.
- Troubleshoot and proactively manage & prevent any pest issues, in conjunction with outside vendors.
- Help ensure tools, equipment, and operational supplies remain organized and functional.
- Execute daily safety and security procedures, including opening and closing protocols, and communicate any security concerns or incidents to the Store Manager promptly
Waste Reduction & Sustainability Systems
- Execute reuse and redistribution systems for materials such as pallets, totes, containers, pails, etc.
- Support waste diversion systems and deposit / take-back programs.
- Help ensure waste sorting systems are followed consistently by all team members and neighbors.
- Manage all waste streams at all facilities.
Customer Support & Order Fulfillment
- Respond to customer questions and concerns when applicable.
- Manage and support e-commerce order fulfillment and accuracy.
- Support email or phone communication with customers, vendors, and/or suppliers when needed.
Training & Hiring Support
- Assist with onboarding and training new staff.
- Reinforce operational systems and procedures with team members.
- Support staff trainings as delegated by the Store Manager.
Staff Communication & Workplace Culture
- Serve as a day-to-day operational and logistical resource for Sales Associates.
- Model a supportive and accountable workplace culture.
- Communicate operational issues or staff concerns to the Store Manager.
Success In This Role
- The shop and warehouse remain clean, organized, safe, and operating smoothly day-to-day.
- Staff feel supported during shifts and know how to resolve routine operational issues.
- Coverage gaps and callouts are handled quickly with minimal disruption to operations.
- Shop systems and procedures are consistently executed and maintained.
ABOUT YOU
Competencies and strengths that will make one a good fit for this role include those listed below. We are open to applicants with varying levels and types of experience, provided that the applicant displays the skills required to successfully execute the job described above.
Qualifications & Strengths
- 1–2 years of experience in retail, grocery, hospitality, or operations (or equivalent)
- Strong follow-through and task execution — comfortable owning details and seeing work through to completion
- Highly organized in both physical spaces and digital systems (Google Workspace)
- Comfortable leading peers and holding others accountable in a supportive way
- Strong communication skills and ability to receive direction and implement systems consistently
- High level of emotional maturity and a collaborative working style
- Alignment with Re-Up's mission and values
ADDITIONAL DETAILS
Position Requirements
The ideal candidate has a clean driving record with a valid driver’s license, and is digitally organized and highly proficient in basic computer skills, including the Google Suite (e.g. Google Sheets, Docs, Gmail, Drive).
Physical Demands
This position involves being on one’s feet and standing for some shifts. The position also involves sitting, squatting, and needing to lift, carry, and pour heavy liquids comfortably and regularly.
Compensation
This is a full-time position with an annual salary range of $52,000 – $60,000, depending on experience, and is eligible for overtime as required under California law.
Benefits include:
- 30% – 40% discount on all in-store items
- Monthly healthcare subsidy of $250
- 8 hours of paid Civic Engagement time annually
- California paid sick leave, accrued over time
- Re-Up SIMPLE IRA with up to 3% employer match after two years
- 10 days accrued paid time off, inclusive of Re-Up's 4 established holidays
- Flexible unpaid time off, subject to owner approval and shop needs
Schedule
The Assistant Store Manager position is a full-time, 40 hours per week role. The schedule will generally be consistent week-to-week once established, while allowing for some flexibility based on operational needs. The Assistant Store Manager and Store Manager will coordinate schedules so that one manager is present in the shop during most operating hours whenever possible. Availability during high-traffic days and times, including weekends, is generally required. A typical work day is generally around 8 hours, though scheduling may vary depending on store needs. This position will also coordinate on-call and relief shift coverage with the Store Manager to ensure management coverage in the event of call-outs or unexpected staffing gaps.
Supervision
This position is supervised by the Store Manager and works collaboratively with all other team members.
Location
6025 College Ave, Oakland, CA 94618.
APPLICATION DETAILS
We value the diversity of insight, perspective, and experience brought by people from diverse backgrounds. This includes Black, Indigenous, Latino, Asian people, LGBTQ, gender non-conforming people, and people with disabilities. We affirmatively seek to advance the principles of equal employment opportunity.
To Apply
Please submit a one-page cover letter, resume, and two professional references to co-founder, Carly Fishman, carly@wastewhat.org. We will be evaluating applications on a rolling basis, and will keep this job posting up until the role has been filled. If you have any questions about applying, please contact carly@wastewhat.org.
We are excited to meet you, to work together, and to create a grocery system… without all the waste!
