Job Title: Senior Consultant, Training Strategy Lead
Location: Remote, East Coast Preferred
Description
Founded in 2004, BME Strategies is a Massachusetts-based consulting firm specializing in the design, implementation, and evaluation of public health programs for local, regional, and state government partners. Our work supports evidence-based, community-driven solutions that strengthen public health systems and advance equity across the communities we serve. At BME, our clients are on the front lines of Public Health. Priorities may shift but our commitment to supporting our partners does not. We take pride in having multi-year, multi-project engagements, often working closely as an extension of their staff. Our success comes from our shared values: a bias toward action; optimistically collaborative; willingness to navigate ambiguity; minimal ego - no job is too small or big; pursuing the equitable solution; always learning, and; committed to quality at every stage.
Position Overview
The Senior Consultant, Training Strategy Lead is responsible for developing and leading the training strategy, approach, and implementation activities for a large-scale statewide technology modernization initiative, Metrik. This role will work closely with the broader Development IT Team, Solution Business Team, Organizational Change Management (OCM) resources, subject matter experts, rollout teams, and other partners.
The Training Strategy Lead will be responsible for the entire scope of the training strategy and delivery systems, including determining what training is needed and who needs it, as well as how it should be delivered and when it should occur to support successful use of the platform. The ideal candidate brings experience designing and executing training programs for complex technology, data, or enterprise system implementations and can effectively translate business and technical requirements into practical, user-centered learning experiences.
Project Overview
Metrik is a statewide initiative led by the Office of Local and Regional Health (ORLH) to modernize and standardize workflows, data collection, reporting, and performance management across Massachusetts’ local and regional public health system. The project supports alignment with state performance standards, improves data quality and interoperability, and strengthens the ability of local health departments to demonstrate capacity, outcomes, and compliance in a consistent, user-friendly Salesforce platform.
Training is a critical component of the project's success and requires a thoughtful, scalable, and sustainable approach. The training strategy will support a phased statewide rollout to local public health departments across Massachusetts. Primary users will include local public health staff, such as inspectors, administrators, and health directors, as well as state-level personnel supporting oversight, reporting, and program management activities. The platform will also support interactions with external users, such as businesses applying for permits and licenses. Training approaches must be tailored to the unique workflows, responsibilities, and levels of technical proficiency of each user group.
Key Responsibilities
BME Org-Wide Responsibilities for Senior Consultants (Subject Matter Experts):
- Senior Consultant roles at BME consist of approximately 85% project work, 5% administrative work, and 10% business development.
- Leads project design and attends to client relationships.
- May serve as a technical expert and/or individual contributor on highly specialized workstreams.
- Minimal project oversight needed.
- Manages projects to exemplary client satisfaction.
- Recognizes business opportunities with existing clients and works with leadership to pursue.
- Proactively does outreach and sourcing of new clients.
- Sources RFPs of interest.
Additional Responsibilities:
- Develop and Lead Training Strategy: Define and maintain the overall training strategy, framework, roadmap, and approach to support successful use of Metrik across users.
- Assess Training Needs: Partner with project leadership, subject matter experts, business team, and other stakeholders to identify training , learner personas, role-based requirements, and readiness considerations.
- Design Scalable Training Approaches: Recommend and implement training delivery models, learning pathways, training environments, and support structures that effectively serve diverse user groups across the state. needs
- Define Training Deliverables: Determine the appropriate mix of training materials and support resources (e.g., instructor-led training, e-learning modules, job aids, reference guides, videos, FAQs, office hours etc.) to support successful system use.
- Lead Training Planning & Coordination: Partner with business, change management, rollout, and implementation teams to identify training priorities, define learning objectives, establish training timelines, and coordinate training-related activities across the project.
- Coordinate Training Content Development: Collaborate with writers, subject matter experts, trainers, and other project resources to develop and maintain training materials, ensuring content aligns with project goals, user needs, and system functionality.
- Coordinate Training Implementation: Support and coordinate the execution of training activities, including scheduling, communications, trainer preparation, pilot support, office hours, training logistics, and post-launch learning opportunities.
- Partner on Organizational Change Management Efforts: Collaborate closely with change management, communications, stakeholder engagement, and rollout teams to align training activities with broader project readiness efforts.
- Measure Training Effectiveness: Establish and monitor training success metrics, learner feedback mechanisms, participation tracking, and other indicators to continuously improve training outcomes.
- Support Sustainability: Develop recommendations and processes for ongoing training, onboarding, knowledge transfer, and long-term support beyond initial implementation.
- Serve as a Trusted Advisor: Provide strategic guidance to project leadership and stakeholders regarding training best practices, risks, dependencies, and training considerations throughout the project lifecycle
Experience, Qualification, & Skills
Required:
- Minimum of 6 years relevant experience required, including 4 or more years in a consulting firm environment.
- Experience leading training strategy and implementation efforts for large-scale technology, data, or enterprise system implementations.
- Minimum 5 years client-facing experience, including 2 or more in project leadership roles.
- Experience leading complex training initiatives across multiple stakeholder groups.
- People management experience preferred.
- Master’s degree in Public Health, Education, Organizational Development, Instructional Design, Communications, or a related field.
- Ability to work independently and as part of a team in a fast-paced consulting environment.
- Demonstrated success developing and executing training strategies for technology modernization, digital transformation, or large-scale system implementation projects involving multiple organizations, agencies, or user groups.
- Lead training efforts from strategy through implementation, including training needs assessment, curriculum planning, delivery coordination, and post-launch support.
- Develop role-based learning programs and coordinate the creation of training materials with subject matter experts and cross-functional teams.
- Strong understanding of adult learning principles and instructional design methodologies.
- Excellent facilitation, presentation, and communication skills, with the ability to engage both technical and non-technical audiences.
- Ability to translate complex business and technical concepts into practical, user-friendly learning experiences.
- Strong project management, organizational, and stakeholder management skills.
- Comfort navigating ambiguity and bringing structure to evolving environments.
- “Big picture” thinking paired with strong attention to detail and follow-through, ensuring training strategy, activities, and deliverables are executed successfully.
- And an alignment with BME’s shared values.
Preferred:
- Experience supporting Salesforce implementations or other CRM, permitting, inspection, case management, workflow management, or enterprise data platforms.
- Experience supporting training efforts for statewide, multi-site, or large-scale public sector implementations.
- Familiarity with state and local public health agencies and their operational environments.
- Knowledge of learning management systems (LMS), training analytics, training evaluation methods, and train-the-trainer models.
Work Environment
This is a full-time position based in a home office environment within the U.S.
- BME Strategies in a remote-first organization. This role may require occasional travel to client sites, conferences, or meetings as required; 5-10% travel is anticipated for this role.
Compensation & Benefits
- BME Strategies offers a competitive compensation package that includes:
- 6+ weeks total leave, including paid vacation, sick time, personal leave, and floating holidays;
- Health, dental, and vision insurance, with 75% employer-paid coverage for the employee & 50% employer-paid coverage for dependents;
- Health FSA and dependent care FSA;
- 401(k) with employer match;
- Employer-paid short-term and long-term disability insurance;
- One-time technology stipend;
- And opportunities for professional development and career growth.
- The salary range for this position is $87,360 - $120,640 annually.
Please note: New employees are typically brought into the organization at a salary between the range minimum and the salary range midpoint, dependent upon internal equity and the budgeted amount for the position. While we do our best to align the starting salary with the needs of the new hire, BME Strategies does not negotiate starting salary offers.
How to Apply
- To apply for this position, please complete and submit all information in the application link: https://apply.workable.com/bme-strategies/j/84C47BA639/.
- We expect a large volume of applicants for this position and only those candidates invited to move forward in the interview process will be contacted.
- Important Notice on Recruitment Fraud: BME Strategies communicates with applicants only through email addresses ending @bmestrategies.com. We do not use third-party domains for recruitment outreach. If you receive communication from a different email address, please do not respond and report it to us at info@bmestrategies.com
- Please note that BME Strategies is unable to sponsor work-related visas.
- BME Strategies is made up of individuals with different strengths, experiences, and backgrounds. Diversity not only includes race and gender identity but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity. These varied points of view are key to our success, and inclusion is everyone's responsibility. BME Strategies is an equal opportunity employer. All qualified applicants will be considered for employment without unlawful discrimination based on race, color, creed, national origin, sex, age, disability, marital status, sexual orientation, military status, prior record of arrest or conviction, or current employment status.
